Patient Financial Service Representative Department of OBGYN

Patient Financial Service Representative Department of OBGYN

Primary City/State: Phoenix, Arizona

Department Name: Maternal Fetal Medicine

Work Shift: Day

Job Category: Revenue Cycle

Good health care is key to a good life. At Banner Health, we understand that, and that’s why we work hard every day to make a difference in people’s lives. Do you like the idea of making a positive change in people’s lives – and your own? If so, this could be the perfect opportunity for you.

The Obstetrics and Gynecology (OB/GYN) department at Banner University Medical Center Phoenix, also known as the University Medicine Women's Institute, offers a comprehensive range of services including prenatal care, delivery, gynecologic care, and more. Our team is dedicated to providing inclusive, patient-centered care for individuals across all stages of life.

As a PFS Rep you will check‑in/out patient visits, run estimates, do payment collections, call insurances, appointment confirmations, schedule/reschedule appointments for ultrasounds, procedures, etc. Requires customer service skills, multitasking, positive and energetic attitude, and reliability.

Enjoy no weekends, tuition reimbursement and potential for future growth.
This is a full‑time (40 hours/week), day shift position:
Monday - Friday 8:00AM-5:00PM

The MA will be required to travel and help with coverage needs as at BDMC - Maternal Fetal-Clinic

University Medical Center Phoenix is a nationally recognized academic medical center. The world‑class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix.

Additionally, the campus responsibilities include fully integrated multi‑specialty and sub‑specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.

This position conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management. Collect payments and meet regular collection targets as determined by management. Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service. Perform financial counseling when appropriate.

• Performs pre‑registration/registration processes, verifies eligibility and obtains authorizations, submits notifications and verifies authorizations for services. Verifies patient’s demographics and accurately inputs this information into A/D/T system, including documenting the account thoroughly in order to maximize reimbursement and minimize denials/penalties from the payor(s). Obtains federally/state required information and all consents and documentation required by the patient’s insurance plan(s). Must be able to consistently meet monthly individual accuracy goal as determined by management.
• Verifies and understands insurance benefits, collects patient responsibility based on estimates at the time of service or during the pre‑registration process. As assigned collection attempts may be made at the bedside. Must be able to consistently meet monthly individual collection target as determined by management.
• May provide financial counseling to patients and their families. Explains company financial policies and provides information as to available resources. Assists patients with applying for Medicaid. Assists patients with completing all financial assistance programs (i.e.: basic financial assistance, enhanced financial assistance, prompt pay discount, loan program).
• Acts as a liaison between the patient, the billing department, vendors, physician offices and the payor to enhance account receivables performance…