Front Desk Patient Representative Family Medicine

Front Desk Patient Representative Family Medicine page is loaded## Front Desk Patient Representative Family Medicine locations:
Banner Health Ctr (4720 E Greenway Rd) time type:
Full time posted on:
Posted Todayjob requisition :
R4426946
** Primary City/State:
** Phoenix, Arizona
** Department Name:
** Admin-Clinic
*
* Work Shift:

** Day
* * Job Category:
** Revenue Cycle

A rewarding career that fits your life. Those who have joined the Banner mission come from all walks of life, united by the common goal:
Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, apply today.

For 2025, Banner Health was named to Fortune’s Most Innovative Companies in America list for the third consecutive year and named to Newsweek's list of Most Trustworthy Companies in America for the second year in a row. We’re honored to be recognized for our commitment to the latest health care advancements and excellent patient care.

As a
** Front Desk Patient Representative
** on our team, we offer a customer-focused and friendly work environment with career growth opportunities. You'll have customer service skills, excellent communication skills and team player.
*
* Location:

** Banner Health Center – Greenway 4720

E. Greenway Rd. Phoenix, AZ 85032

See the
** Benefits Guide under the Total Rewards
** section of this posting**,
** to learn more about our great benefit package!

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area.

We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY  This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.
CORE FUNCTIONS  
1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.
2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations    
3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.
5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.
6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through…