Customer Service Representative

Job Purpose

This role is pivotal in delivering an exceptional, positive experience for every caller. Positioned at the heart of our engagement center, the successful candidate will be the first point of contact for all incoming communications to Denova Collaborative Health, ensuring each interaction is handled with care and professionalism.

$1,000 Sign-On Bonus! Excel in attendance and performance to earn a $500 bonus at 90 days and an additional $500 at 180 days. Plus, enjoy monthly, quarterly, and annual bonuses based on your individual, team, and company performance. Apply benchmark and embark on a rewarding journey with us.

• Answer incoming and outgoing calls for scheduling new and existing patient services in a high-volume call center environment.
• Manage multiple web-based systems to assess patient eligibility, explain insurance costs, and ensure accurate data entry.
• Maintain strict adherence to HIPAA guidelines while handling confidential patient information.
• Achieve key performance indicators such as call adherence, capacity, and attendance standards.
• Conduct and document confirmation calls 48 and 24 hours prior to appointments.
• Collect and update all pertinent demographic information, insurance information, and medical information. MSMile>
• Collaborate with team members to enhance service delivery and resolve operational issues.
• Other duties and special projects as assigned.

• High school diploma or GED required.
• Minimum of one year of customer service experience in a call center, preferably with a focus on patient care and insurance.
• Excellent communication, organizational, and customer service skills required.
• Proficiency in electronic clinical documentation and scheduling systems.
• Exceptional attention to detail and advanced critical thinking abilities.
• Strong problem-solving and conflict resolution skills.
• Accurate data entry skills with the ability to manage multiple tasks and projects simultaneously.
• HIPAA compliant; bilingual in English and Spanish preferred.

• Onsite Monday through Friday, 9 AM to 6 PM.
• Two days remote after 60 days, if metrics are being met.
• Four days remote after 90 days, if metrics are being met.

• Comprehensive low‑cost medical, dental, and vision insurance.
• Generous retirement plan with a 3% company match.
• Long and short‑term disability options.
• Holiday pay, PTO, and life insurance benefits.
• Employee wellness program and discounts for all team members.
• And so much more waiting for you.

Denova Collaborative Health LLC is an integrated primary care and behavioral health practice based in the Greater Phoenix metropolitan area. Our virtual care services are available for residents throughout the entire state of Arizona. We provide a “whole person” approach to health and promote collaboration among our team of primary care providers and specialists. Our લઈને service integration of primary care, behavioral health, addiction medicine, and wellness enables our team to provide better health outcomes.