Billing Representative

** Requisition number:
** 2384735

** Job category:
** Billing

_This position is National Remote. You'll enjoy the flexibility to telecommute
* from anywhere within the U.S. as you take on some tough challenges._

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start  
** Caring. Connecting. Growing together.*
* The Patient Pay Billing Representative plays a critical role within Optum, a division of United Health Group, supporting patient account resolution and delivering a high-quality financial experience. This role contributes directly to improving healthcare access and outcomes by ensuring accurate, timely, and compliant collection of patient balances.

As part of one of the fastest-growing organizations in healthcare, the representative works in a dynamic, patient-focused environment and collaborates with cross-functional teams to drive results. The position offers the flexibility to work remotely within the United States while being part of a high-performing team dedicated to operational excellence and patient satisfaction.

This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime.

This will be on the job training and the hours during training will be during normal business hours.

*
* Primary Responsibilities:

*
* + Review and prioritize open Accounts Receivable (AR) for patient collections

+ Handle inbound patient calls and conduct outbound collections outreach

+ Ensure timely and accurate follow-up on delinquent accounts

+ Collaborate with onshore and offshore teams to drive account resolution within target timelines

+ Analyze, document, and manage key accounts and escalations

+ Identify trends or issues and escalate to leadership as needed

+ Deliver excellent customer service to patients and internal stakeholders

+ Ensure compliance with all regulatory, payer, and company policies

+ Process Account Receivable reviews and correction requests within defined turnaround times

+ Processing patient payments

+ Support additional tasks and projects as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

*
* Required Qualifications:

*
* + High School Diploma / GED

+ Must be 18 years of age OR older

+ 1+ years of experience in medical collections and billing

+ Experience assisting patients in understanding their financial responsibility, insurance coverage, benefits, out-of-pocket costs, and/or any other billing-related inquiries

+ Knowledge of health insurance coverage and the ability to communicate patient financial responsibilities clearly and professionally

+ Proficiency using Microsoft Office (Excel, Outlook, Word)

+ Ability to read and interpret EOBs (Explanation of Benefits)

+ Ability to work full-time Monday - Friday. Employees are required to have flexibility to work any of our shift schedules during our normal business hours of 8am - 5pm. It may be necessary, given the business need, to work occasional overtime

*
* Preferred Qualifications:

*
* + 1+…