Patient Care Coordinator - Physical Therapy Office

We areseekingan experienced and highly professional
Patient Care Coordinator
who is passionate about delivering exceptional patient experiences andmaintainingefficient front-office operations in a busy healthcare environment. This role is ideal for a motivated healthcare professional who thrives in a fast-paced setting, takes ownership of their work, and values teamwork, accuracy, and patient-centered care.

As the first point of contact for our patients and referral sources, this position plays a critical role in ensuring a smooth and welcoming experience from the moment a patient contacts our office through the completion of their care. The ideal candidate brings strong organizational skills, excellent communication abilities, and prior experience working in a medical front office, preferably within
outpatient rehabilitation or a specialty clinic setting
.

We are looking for someone who is proactive, dependable, and committed to building long-term relationships with patients, clinicians, and the community while contributing to the continued growth and success of our organization.

Empower Physical Therapy, now Doctors of Physical Therapy
is currently seeking a Full-Time Patient Care Coordinator for our
Laveen
clinic, where our  together we're better  philosophy creates a culture that makes coming to work enjoyable for everyone.

• Provide a warm and professional welcome to all patients and visitors
• Deliver exceptional
  customer service and patient support
  throughout the care process
• Communicate effectively with patients, clinicians, referral sources, and internal departments
• Guide patients through visit preparation,electronic forms, paperwork, and appointment expectations
• Ensure
  accurate patient registration and data entry
  within the EMR system
• Review patient charts for completeness and accuracy
• Manage
  patient scheduling and appointment optimization
  tomaintainclinic efficiency
• Coordinate communication with referral sources andassistwith follow-ups
• Answer and triage incoming phone calls in a professional andtimelymanner
• Collect
  copays, patient balances, and verify insurance information
• Perform scanning, faxing, and other administrative duties
• Support clinicians andassistwith patient care coordination when needed
• Maintain organized documentation and ensure compliance with office procedures

• 1–3+ years of experience in a medical front office, patient coordination, or healthcare administration role
• Experience in
  Outpatient Rehabilitation, Physical Therapy, or a specialty clinic
  strongly preferred
• Strong knowledge of
  insurance benefits verification and common insurance terminology
• Proven ability to manage
  high patient volumes whilemaintainingaccuracy and professionalism
• Excellent
  customer service, communication, and interpersonal skills
• Strong
  organizational, multitasking, and problem-solving abilities
• Comfortable working collaboratively within a
  team-oriented clinical environment
• Spanish speaking is a plus!