Population Health Assistant

Primary City/State: Phoenix, Arizona

Department Name: Quality Improvement-STARS

Work Shift: Day

Job Category: Clinical Care

The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. If you’re ready to change lives, we want to hear from you!

Population Health Assistant at Banner Plans & Networks, you will serve as a key resource for members by conducting high-volume telephonic outreach and connecting individuals to appropriate healthcare and community resources. Throughout the day, you will engage with members by phone, accurately document interactions in the electronic health record (EHR) system, and coordinate timely follow-up activities to support member needs, close care gaps, and advance health plan initiatives.

This role requires strong communication skills, attention to detail, the ability to work independently, and comfort working in a structured, productivity-based environment with established performance expectations while ensuring members receive the support and resources they need.

The position is a hybrid role with occasional meetings at the Banner facility in Phoenix. Training will be on-site. The work schedule is set for Monday to Friday, from 8:30 a.m. to 5:30 p.m. CANDIDATES MUST RESIDE IN THE STATE OF ARIZONA TO BE CONSIDERED FOR THIS POSITION.

Banner Plans & Networks (BPN) is an accountable care organization that joins Arizona's largest health care provider, Banner Health, and an extensive network of primary care and specialty physicians to provide the most comprehensive healthcare solutions for Maricopa County and parts of Pinal County. Through BPN, known nationally as an innovative leader in new health care models, insurance plans and physicians are coming together to work collaboratively to keep members in optimal health, while reducing costs.

This position provides a variety of clinical support functions to contribute to the overall improvement of healthcare quality of life as well as efficient use of resources. Also to ensure patients receive referrals or information about the right services needed at the right time, whether acute care or ambulatory. This position assists with setting up outpatient services or providing resources to help the patient maintain optimal care.

This position monitors health plan members and patients from inpatient to ambulatory to ensure they are receiving services they need or are continuing to be offered services if there are any changes. Performs administrative tasks (indirect care) that support the care team in direct medical care and utilizes the EHR, external resources, and tools to provide a complete assessment of the patients health status which includes identifying care gaps.

Utilizes specialized knowledge, judgment and communication skills to ensure the members get the indicated care when and where they need and want it. Patient outreach is a critical component to this position.

• 1. Works with the patient to coordinate services into or out of a care setting in order to obtain appropriate services and benefits in collaboration with patients or clinical staff. Performs referrals or tasking other departments, coordinating home health care, confirming arrangements, making physician or outpatient appointments.
• 2. Reviews available information obtained by healthcare team members in one of many locations. Considers physical, cultural, psychosocial, spiritual and age specific and educational needs of the patient. Performs follow-up calls to patients and providers regarding their experience and issue resolution and reviews patient data/demographics etc. to reflect changing…