Telecare Care Coach

Looking for a new opportunity? At Super Care Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Under general supervision, the Telecare Care Coach supports the administrative functions of the Chronic Care Management programs. This role is responsible for consistently maintaining a positive and helpful attitude while delivering exceptional customer service to all stakeholders, including patients, clients, referral sources, physicians, sales representatives, and fellow team members.

Receive all new patient demographics and enter information into database, prepare kits for delivery, contact patients and schedule initial Respiratory Therapist (RT) home visit, appointments and equipment delivery, maintain census, use Health Plan/MG/IPA member portals or other client specific data access systems to retrieve member information and medical documents.

Review all information for accuracy and completeness including patient information, patient demographics, assigned PCP, specialist and case management, coordinate imaging of member and related member documentation per policy and procedure.

Maintain program information on all patients within the electronic documentation system and additional database. Maintain equipment logs, assure all equipment is returned and cleaned.

Support the Clinical Director by scheduling meetings, providing agendas and minutes.

Schedule Interdisciplinary Care Team meetings, act as a conduit to all members of the TCT. Record all meeting minutes, assure patient information is available prior to all TCT meetings.

Respond to telephonic, electronic and written inquiries from in-house departments, care client staff including care managers and clinical staff. Respond to patient and family inquiries.

Perform outreach phone calls to patients, families and their caregivers. Establish in the electronic documentation system, program-defined scheduled appointments for face-to-face encounters and/or video conferencing.

Handle incoming calls from physicians, patients, providers, referral sources and care team members. Respond to patient and family inquiries.

Maintain/update all required reporting.

Perform all other duties as assigned and required by Department Leadership.

Remain knowledgeable and up to date on all products, guidelines and insurance coverage trends.

Maintain a professional, safe and clean work environment.

Understand and adhere to all Super Care Health company policies.

Perform all other duties as assigned and required.

Must meet minimum of monthly goals.

High School

Three (3) years’ experience of customer service or transaction processing in a Managed Care setting required

Medicare Advantage and Medicare Advantage Part D health plan with knowledge of enrollment activities preferred

Working knowledge of MS Office including Word, Excel, and Access with proficient typing skills

Detail-oriented and able to learn and follow policies and procedures

Able to respond to common inquiries or problems in a professional manner

Able to handle heavy workload, and adapt to a high-growth, rapidly changing environment

Flexible, have good judgment, analytical skills and ability to work as a member of a team

Able to work independently and to be organized in their work to ensure that tasks are completed in a timely manner

In possession of excellent communication skills and be professional when dealing with all aspects of the programs

Experien…