Lead Medical Support Assistant

Job Title

Duties include, but are not limited to:

• Monitoring and making work assignments, providing input on performance, resolving daily workplace issues and maintaining efficient workflow.
• Conducting ongoing reviews to ensure quality of work.
• Ensuring accurate and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures.
• Distributing and balancing workload amongst staff.
• Creating and maintaining employee work schedules.
• Orienting and providing on-the-job and coordinating training for new and current employees.
• Acting as liaison between MSA and staff in order to resolve day to day conflicts.
• Planning and organizing work with general assistance from the supervisor to meet local and VA-wide time frames to complete analysis requirements, reports and special assignments and only refers non-routine and highly technical problems to his/her supervisor.
• Responsible for reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, or difficulty in securing information from clinicians or the record.
• Routinely communicating with physicians, case managers, and other allied health professional staff using sound interpersonal skills and is constantly aware of the sensitive information.
• Working independently making decisions based on guidelines, precedents and regulations and performing duties in such a manner that only minimal supervision is required.

Work Schedule:

Monday - Friday, 9:00 A.M.

- 5:30 P.M.

Telework:
Not Available

Virtual:
This is not a virtual position.

Functional Statement #: 000000

Relocation/Recruitment

Incentives:

Not Authorized

Permanent Change of Station (PCS):
Not Authorized