Senior Oncology Scheduling Specialist
Listed on 2026-10-12
-
Healthcare
Healthcare Administration, Medical Office
Primary City/State:
Scottsdale, Arizona
Department Name:
BMDA Infusion Center
Work Shift:
Day
Job Category:
Administrative Services
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We are seeking an experienced candidate with established knowledge to join the opening team at our new Scottsdale facility, anticipated to launch in early 2027. If selected, you will train at our Banner University Cancer Center until the facility’s opening date, bringing your expertise and passion for excellence to help shape the foundation of this exciting new location.
As a Senior Oncology Scheduling Specialist, you will play a vital leadership role in coordinating scheduling across physicians, medical facilities, and specialized oncology practices while serving as the go-to expert for your team. In this position, you will use your in-depth knowledge of oncology scheduling to train and mentor schedulers, drive process improvements, and ensure the accuracy and quality of scheduling operations.
You will build meaningful relationships with both internal and external customers by delivering an empathetic, solution-oriented experience across multiple communication channels. If you are passionate about making a difference in the lives of oncology patients while supporting and developing the people around you, this role offers a rewarding opportunity to lead with purpose and expertise.
Schedule :
Monday
- Friday 7:00am-3:30pm
University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals.
Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine
- Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics.
This position is responsible for scheduling across the campus for physicians, medical facilities, and specialized medical practices by coordinating all aspects of scheduling. Uses expert skills and knowledge of oncology scheduling to provide guidance to Schedulers. Reviews scheduling processes to ensure efficiency. Responsible for ensuring the quality and accuracy of appropriate scheduling processes. Provides training and advice on best practices for Oncology Scheduling.
COREFUNCTIONS
Provides training and mentorship to Schedulers within the department. Provides leadership, suggest process improvements, and serves as a resource for complex and sensitive oncology scheduling orders.
Assesses and identifies skills, competencies and areas of learning and instruction for new hires and existing Schedulers. Assists with the development of education and training within the specified area in collaboration with department leadership.
Performs core job duties of the department based on business needs, volumes and/or demand as needed.
Effectively communicates and builds impactful relationships through written, digital and verbal channels to customers, both internal and external. Ensures an easy, empathetic, solution-orientated patient experience, included but not limited to phone, chat, email, electronic messaging, and other digital channels. Anticipates customer needs and responds accordingly.
Represents department as the oncology scheduling subject matter expert,…
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