Clinical Supervisor

Location:

Fully Remote (Must reside in Washington State, Arizona, Ohio, or Texas)

Full-Time

Currently available shifts:
12 am to 8 am, Thursday through Monday
2 pm to 12 am, Friday through Monday
2 pm to 12 am, Friday, Saturday, Monday, and Tuesday

Salary Range: $86,000-$94,000

Lead with Purpose. Support Lives in Crisis.

Every call can change a life. As a 988 Clinical Supervisor , you’ll lead and support frontline crisis responders who provide compassionate, life-saving support to individuals in their most vulnerable moments. This is a hands-on leadership role for a licensed (or license-eligible) mental health professional who thrives in fast-paced environments and is driven by impact, mentorship, and service.

At Crisis Connections , you’ll help shape the quality of crisis care delivered across King County and Washington State - ensuring that every caller receives timely, thoughtful, and effective support.

• You’ll directly influence the quality of suicide prevention and crisis response services.
• You’ll mentor and develop crisis professionals doing emotionally demanding, meaningful work.
• You’ll help ensure 24/7 coverage and clinical excellence in a high-impact contact center.
• You’ll collaborate with clinical leaders and community partners across the state.

• Supervise, coach, and support crisis line staff and volunteers
• Provide clinical guidance and mentorship during real-time crisis situations
• Support daily operations in a 24/7 crisis contact center
• Train staff on best practices, policies, and crisis intervention techniques
• Monitor call and performance trends to ensure quality and consistency
• Partner with internal leaders and external behavioral health providers
• Serve as a trusted clinical resource for staff at all experience levels

• Master’s degree in Counseling, Social Work, Psychology, or a related field
• Qualified as a Mental Health Professional under Washington State standards (active or license-eligible)
• Licensure (or associate licensure) in counseling or social work
• Experience supporting individuals in crisis
• Strong communication, documentation, and computer skills
• Agency Affiliated Counselor (AAC) credential required by the end of the probationary period.

Crisis Connections will reimburse the cost of obtaining the credential.

• Experience with crisis lines, helplines, or phone-based assessments
• Training or facilitation experience
• Background in call center or multidisciplinary environments

• Comprehensive medical, dental, and vision coverage
• Generous paid time off and paid holidays
• Retirement and transit benefits
• Ongoing training and professional development
• A mission-driven, inclusive workplace committed to equity and belonging