Concierge

Overview

The historic Arizona Biltmore is looking for a Concierge to join the Citrus Club VIP lounge team. Located in the heart of the prestigious Biltmore neighborhood in Phoenix, this 39-acre property has welcomed guests since 1929 and underwent a $100 million renovation completed in May 2021. The hotel features over 700 rooms, more than 200,000 square feet of banquet space, and 8 food and beverage outlets (including 2 restaurants, 2 pools, 2 bars, a gelato shop/café, and in-room dining).

• Classification: Full-Time
• Shift: Various; must have availability to work weekdays, weekends, and holidays.

As a Concierge you would be responsible for assisting guests at Citrus Club with various tasks related to their visit and for providing information about the hotel and the local vicinity in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be performing the following tasks to the highest standards:

• Provide information, recommendations, and booking services for a variety of guest inquiries including but not limited to directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and medical care.
• Process and deliver messages for guests.
• The concierge will assist guests with their F&B needs at the venue.
• Retrieve mail, small packages, and facsimiles for guests as requested.
• Arrange and confirm recreational, business, and dining activities both inside and outside the hotel for guests.
• Respond to special requests for services including but not limited to dentists, doctors, child care, florists, etc.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner.
• Register VIP guests as needed.
• Promote Company marketing programs and distribute printed materials as needed.

Hilton has been a leader in the hospitality industry since 1919. Today Hilton remains a beacon of innovation, quality, and success. We look for demonstrates of our Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing all the time.
• Leadership - We’re leaders in our industry and in our communities.
• Teamwork - We’re team players in everything we do.
• Ownership - We’re the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline.

In addition we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Customer Focus

Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations, service, amenities, and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day.

And our amazing Team Members are at the heart of it all!

Hilton is proud to have an award-winning workplace culture, ranking #1 World's Best Workplace by Great Place To Work & Fortune. We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits. Hilton offers its eligible team members a comprehensive benefits package including:

• Access to your pay when you need it through Daily Pay
• Medical Insurance Coverage for you and your family
• Go Hilton travel discount program
• Supportive parental leave
• Matching 401(k)
• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount
• Debt-free education:
  Access to a wide variety of educational credentials (e.g., college degrees, high school completion, English-language learning, digital literacy, professional certificates, and more)
• Career growth and development
• Recognition and rewards programs

Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.