Front Office Supervisor

Front Office Supervisor – Marc & Rose

Join to apply for the Front Office Supervisor role at Marc & Rose.

The Front Desk Supervisor is a leadership role for the Front Office department that focuses on customer service, administrative tasks, and team performance of the Guest Service Agent positions.

• Must be able to perform all duties associated with the Guest Service Agent position.
• Supervise Guest Service Agents to ensure policies and procedures are followed correctly.
• Curate and implement new hire and ongoing training procedures for Guest Service Agents.
• Incorporate the AAA service and the resort HEART standards into every interaction.
• Assist with the rooms control position by effectively blocking the house.
• Address guest problems/issues and assist Manager on Duty with type guest issues.
• Handle all administrative tasks including but not limited to third-party billing, past due balance recovery, and guest requests and communication.
• Assist in Manager on Duty coverage if needed.
• Ensure the front desk is always stocked with necessary items/equipment, ordering inventory when needed.
• Build strong relationships within the Front Office Department.
• And any other duties and tasks as assigned by Front Office Management.

Education: High School Graduate or equivalent preferred

Experience: Prior supervisory experience preferred.

Certificates or Licenses: N/A

• Ability to train and supervise with strong leadership skills.
• Ability to make quick and efficient decisions to benefit the team and guest.
• Ability to memorize and perform the resort standards.
• Ability to use a moderately complex computer system and troubleshoot software problems.
• Ability to utilize a calculator to prepare moderately complex mathematical calculations without error.
• Must type a minimum of 20 WPM.
• Must have attention to detail.

• Behaves ethically.
• Communicates effectively:
  Speaks and listens in a clear, thorough, and timely manner, effectively reading and writing, using the English language.
• Professional Appearance:
  Exhibits an appearance appropriate for a four-diamond resort (Specific grooming standards are available for review).

The Arizona Grand Resort & Spa’s leaders and team members believe each guest should be treated with respect and professionalism. We create a genuine experience, enticing our guests to return again and again. In order to be successful at The Arizona Grand Resort & Spa, team members must share both our Purpose (Making Space for Genuine Hospitality) and Pillars (Hands On & Heartfelt, Sincere & Focused, Collaborative & Curious, and Conscientious).

This includes possessing and demonstrating a high level of courtesy and respect for both internal and external guests. Our fun, friendly and enthusiastic team members treat every guest as if they were our only guest. A true customer focus is essential to success with our property.

Mid-Senior level

Full-time

Other

Hospitality