Housekeeping Manager

Housekeeping Manager – Hampton Inn & Suites Happy Valley Phoenix North, NCG Hospitality

Why You’ll Love Working With Us

NCG Hospitality is a 2025 USA Today Top Workplace Winner, a family‑owned, award‑winning business that operates over 30 premier hospitality properties. We foster genuine customer engagement and a positive, team‑oriented culture where your contributions are valued and celebrated.

We invest in your career development, providing tools, resources, and mentorship to help you succeed.

How You’ll Make An Impact

The Housekeeping Manager oversees all housekeeping operations to ensure guests receive clean and comfortable accommodations on every stay.

Leadership & Team Development

• Manage the housekeeping, laundry, and public area teams; oversee hiring, training, scheduling, and performance management.
• Foster an inclusive and supportive work environment where team members feel valued and motivated to succeed.
• Provide consistent training and coaching to ensure high performance and team growth.

Operational Excellence & Compliance

• Establish and maintain systems, checklists, and inspection programs to ensure cleanliness, efficiency, and consistency.
• Perform hands‑on housekeeping tasks when needed, supporting team efforts across all areas.
• Ensure compliance with health, safety, sanitation, and key‑control procedures.

Guest Experience & Cost Management

• Deliver superior room and public area cleanliness that meets or exceeds brand and guest expectations.
• Monitor and control departmental costs, including labor, inventory, and linen management.

What Does Success Look Like In This Role?

• Two or more years of supervisory experience.
• Housekeeping or related work experience.
• Motivated to maintain an excellent customer service reputation.
• Strong oral communication and interpersonal skills.
• Strong attention to detail and excellent organizational skills.
• Ability to work effectively and efficiently in a fast‑paced setting.

What You’ll Get At NCG Hospitality

We take pride in an inclusive environment and core values of Growth, Fun, Trust, and Responsibility. Team members at every level see how their job responsibilities contribute to overall success.

Career Development

• Personalized career pathing and skill development.
• Leadership and mentorship programs.
• Educational and certification reimbursement.

Team Member Perks

• Worldwide hotel discounts and free stays at NCG Hospitality‑managed hotels.
• Earn bonuses for going above and beyond to support team and guests.
• Earn cash for bringing in business to our properties.
• Earn money for community service through paid volunteer hours.

Health & Wellness Benefits

• Medical, dental, and vision plans.
• Paid sick time and Paid Time Off.
• Virtual telehealth access and employee assistance resources.
• Monthly health and fitness reimbursement programs.

Financial Support

• Same‑day pay options.
• Referral bonus for bringing great team members.
• 401(k) retirement plan with 100% match on the first 3% and 50% match on the next 2%.
• Health Savings Account.

Location:

Phoenix, AZ

Salary: $57,000.00–$74,000.00 (estimated)

NCG Hospitality is an Equal Opportunity Employer.

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