Director of Training

Department: Training Reports To: Chief Operating Officer FLSA: Exempt

The Director of Training is a seasoned multifamily operator who has made the deliberate choice to invest their experience in developing the next generation of Chamberlin + Associates talent. This person already knows what great looks like at the property and regional level. They have built teams, coached under performers, identified high-potential employees, and tied development directly to operational outcomes. In this role they bring that experience to bear across the full organization, designing the training architecture, building out the People on the Move high-potential program, and partnering with operations to ensure every Chamberlin employee has a clear and supported path to becoming better at their job.

They lead a trainer who handles the majority of delivery, own the learning management platform, and serve as the organizational authority on what good development looks like at Chamberlin.

• Full ownership of the Chamberlin training program across all functions, levels, and markets including site-level, regional, maintenance, and corporate.
• Leadership and development of the internal trainers, with shared responsibility for curriculum development and training delivery.
• Administration and ownership of the People on the Move, Chamberlin's high-potential internal training program, including framework design, development pathway creation, and coaching coordination.
• Curriculum development for in-person, virtual, and Gracehill-based training content across all roles and disciplines in partnership with operations and the trainer direct report.
• Administration and tracking of all training activity within Gracehill and related platforms.
• Partnership with regional and corporate leadership to ensure training content reflects operational reality and is consistently reinforced in the field.

• Design and oversee a blended learning architecture that integrates online, virtual, and in-person delivery across all roles and levels of the organization.
• Develop role-specific learning journeys for all positions in the organization, from leasing consultant to regional vice president, that map training milestones to performance expectations at each stage of tenure.
• Integrate Gracehill's online catalog as a core component of the program, curating content that is relevant, current, and mapped to specific role competencies and compliance requirements.
• Partner with regional and property leadership to develop training content that reflects how Chamberlin properties actually operate, ensuring every program is grounded in operational reality.
• Continuously evaluate program effectiveness through performance data and field feedback, iterating on content and delivery based on what is producing real behavior change.

• Own and formalize the People on the Move high-potential program across the full Chamberlin portfolio, building and maintaining an active, current list of high-potential employees identified across all site-level positions.
• Design and establish the development pathway framework that defines what growth looks like for each high-potential employee, including the skills, experiences, and milestones required for advancement, replacing the informal, case-by-case approach used today.
• Coordinate with regional and property leadership to ensure high-potential employees are receiving consistent coaching, stretch assignments, and development opportunities aligned with their pathway.
• Partner with the Talent Manager and operations leadership to align the People on the Move pipeline with active and anticipated open positions across the portfolio.
• Track and report on program outcomes including internal promotion rates, retention of high-potential employees, and advancement timelines.
• Develop, write, and maintain original training content for in-person, virtual, and self-directed formats across all functions and levels of the organization in partnership with the trainer direct report.
• Build training materials that reflect the operational reality of multifamily property management, providing practical and specific instruction tied to how Chamberlin properties are run.
• Partner with subject matter experts across operations, maintenance, finance, and leadership to ensure content accuracy and relevance.
• Maintain a current library of training resources that site teams, regional leaders, and corporate staff can access on…