Human Resources Representative Job Phoenix area,Arizona USA,HR/Recruitment

Responsibilities

Administer leave cases, including assisting employees in determining leave type and understanding their responsibilities through their leave, sending their leave packets, coding the employee timesheets appropriately and directing employees to appropriate resources for handling other leave-related transactions (i.e., benefit plan contributions). All within service levels while following defined / written processes.
Maintain contact, via phone calls and/or email, with employees on leave, covering expectations and detailed information, ensuring necessary status information is provided/or received based on process timelines. Updating case information in the case management system based on policy and procedures. Coordinate information with appropriate internal resources in HR and Safety and with external third-party administrators. All within service levels.
Assist with managing the inbound emails into the LM and Vendor team email inboxes, Workers’ Compensation Initial Reports, and back up co-workers during their absences.
Conduct research, investigate inquiries, and attempt to minimize escalations. Suggest process improvements.
Perform other duties as requested.

Requirements:

Two (2) years’ experience in Human Resources or Leave/Disability environment OR Bachelor’s degree in Business Administration, Human Resources, or related field
Maintain confidentiality, high degree of data accuracy, and high-quality customer service.
Capable of identifying and addressing critical issues and while exercising some independent judgment
Work with close supervision and manage large workloads effectively & efficiently, while maintaining a high standard of customer service

Preferred Qualifications:

Functional knowledge of Workers’ Compensation, Short-Term disability (STD), Family and Medical Leave (FMLA), Long-Term Disability (LTD), Military and Personal leaves
Knowledgeable of FMLA regulatory requirements
High School diploma or GED

Additional

Proven experience in providing both internal and external customer service
Ability to maintain confidentiality, high degree of data accuracy, and high-quality customer service.
They should expect to be on the phones and process administrative tasks related to leave management both requiring verbal and written customer service skills
They need to have space in their home for privacy from their computer and phone conversations