People Services Associate

We are seeking an experienced Human Resources Coordinator to support the full employee lifecycle, from candidate recruitment and onboarding through ongoing employee support and HR operations. This role serves as a key point of contact for candidates, employees, managers, and HR partners, delivering exceptional customer service while ensuring compliance, accuracy, and process excellence across People Services functions.

• Provide seamless support across the candidate and employee lifecycle, ensuring a positive experience from recruitment through employment.

• Serve as the first point of contact for HR and recruitment-related inquiries, delivering timely and accurate guidance on policies, procedures, and processes.

• Coordinate recruitment activities, including interview scheduling, candidate travel arrangements, virtual interviews, and screening processes.

• Support onboarding initiatives by managing new hire documentation, conducting offer audits, and partnering with Talent Acquisition and IT teams to ensure smooth onboarding transitions.

• Maintain employee records and personnel files, ensuring data integrity, regulatory compliance, and accurate HR documentation.

• Provide Tier 1 and Tier 2 HR support to employees and managers, assisting with policy interpretation, HR processes, and self-service transactions.

• Create, update, and maintain HR resources, including policies, guides, FAQs, and knowledge base articles.

• Collaborate with HR Business Partners, Talent Acquisition teams, and Centers of Excellence (CoEs) to support projects, process improvements, and organizational initiatives.

• Handle sensitive employee matters with professionalism and confidentiality, escalating complex issues when appropriate.

• Contribute to continuous improvement efforts focused on enhancing candidate, employee, and manager experiences.

• Minimum 3-4 years of experience in HR Operations, HR Coordination, Recruiting Coordination, People Services, or a related HR function within a fast-paced or large-scale organization.

• Experience supporting both recruiting coordination and employee onboarding/HR operations functions.

• Hands-on experience with Workday, including employee data management, new hire processing, organizational changes, audits, and reporting.

• Demonstrated experience coordinating interviews, virtual hiring activities, candidate travel, and background check processes.

• Knowledge of onboarding procedures, offer administration, and new hire documentation management.

• Experience responding to employee and manager inquiries regarding HR programs, policies, and procedures.

• Proven ability to maintain personnel records, conduct audits, and ensure data accuracy.

• Strong written communication skills with experience creating HR documentation, guides, FAQs, and knowledge articles.

• Ability to work cross-functionally with HR teams, recruiters, managers, and business stakeholders.

• Experience handling confidential information with discretion and sound judgment.

• Strong customer service, organizational, and problem-solving skills.

• Continuous improvement mindset with a focus on optimizing processes and employee experiences.

• Experience with in the gaming, entertainment, or technology industries.

• Experience working in a shared services, HR help desk, or People Operations environment.

• Familiarity with global HR processes and supporting distributed work forces.

This is a Contract position based out of Phoenix, AZ.

The pay range for this position is $28.00 - $34.47/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications,…