HR Generalist

Founded in 1979, Christian Care Companies is Arizona's largest nonprofit provider of senior housing and services. We serve approximately 2,200 residents across six campuses through a continuum that includes independent living, assisted living, memory care, skilled nursing, home health, and HUD-supported housing. The organization operates 17 legal entities with approximately $85 million in annual revenue.
The Benefits & Leave Specialist runs the day-to-day benefits, leave, retirement plan, unemployment, and workers' compensation claim work for the corporate office and every campus, serving approximately 750 employees. When a caregiver has a baby, a cook is hurt at work, or a nurse has a question about coverage for a sick child, this is the person they talk to. The position reports to the Director of Benefits & Compliance.
This role is the first point of contact for employees and campus HR Managers. It follows set rules and deadlines, keeps accurate records, and prepares the decisions that the Director approves. Much of the work carries deadlines measured in hours and days, and much of it is tied to every pay period.
We are hiring for strong administration skills and for genuine care for people. Accurate, on-time case work is the baseline. The larger goal is a specialist who makes employees feel supported during some of the hardest weeks of their lives, and who helps campus HR Managers get it right the first time.
Benefits and leave work in nonprofit senior living is a layered environment multiple campuses, a large hourly workforce, federal and state leave rules, a 403(b) plan, and workers' compensation in a physical care setting. It suits people who are organized, calm under pressure, and willing to ask rather than guess.

• Administer leaves of absence within required timelines. Review leave requests for eligibility and send the correct paperwork within 5 business days. Review medical certifications within 5 business days and follow up with the employee or provider for missing information.
• Issue FMLA decisions and prepare higher-risk letters. Issue FMLA approval and pending letters within 5 business days. Prepare FMLA denials, FMLA exhaustion letters, and 60-day leave termination letters for the Director’s review before they are sent.
• Coordinate the accommodation process. Gather information with the campus HR Manager and supervisor for ADA and pregnancy-related accommodation requests, research options through the Job Accommodation Network, and prepare each case for the Director’s decision. Follow up on return-to-work accommodations.
• Coordinate disability claims and benefit payments during leave. Submit short-term and long-term disability claims to the carrier. Send benefit payment request letters to employees on unpaid leave. Process benefit terminations and collections after Director approval.
• Keep leave records and leave payroll accurate every pay period. Maintain the leave tracker, leave status in ADP, intermittent FMLA totals, and employee leave files. Apply leave codes, prepare no-hours reports, add PSL and PTO for corporate employees on leave, and review leave timecards 1 to 2 days before payroll.
• Serve as the first point of contact for benefit questions. Answer employee and HR Manager questions about benefits. Escalate eligibility disputes, appeals, and denials to the Director.
• Administer enrollments and eligibility. Review and approve ADP benefit tasks daily according to plan rules, including new hire enrollments, life event changes, and over-age dependents. Review the new hire report each pay period for location and ACA status errors, and send status change reminders to HR Managers. Process COBRA enrollments.
• Support open enrollment and year-end reporting. Support employees through open enrollment with communication, enrollment help, and follow-up. Run the 1095-C process in ADP for Director review. Send required annual notices, including FSA remaining funds, Medicare HSA, Medicare Part D creditable coverage, and HSA re-enrollment letters.
• Process benefit vendor invoices. Track and process benefit vendor invoices, submit invoice requests to Accounting, and escalate disputes and amounts above the set dollar limit.
• Administer the 403(b) plan each pay period. Verify and correct 403(b) payroll updates in ADP. Approve loans within plan rules. Prepare distribution requests for Director approval. Maintain loan and deferral change records, and send ACH and confirmation details to Accounting.
• Produce 403(b) reports. Prepare the…