UX Designer Senior Manager

UX Designer Senior Manager – Discount Tire

Join us as our next Senior UX Designer Manager and help shape a high‑impact, customer‑first experience across Discount Tire’s digital and in‑store touchpoints. This role is focused on driving measurable business outcomes through conversion‑optimized design, data‑driven experimentation, and cross‑functional collaboration.

• Align UX work with business goals:
  Prioritize and schedule initiatives that directly improve unit growth, revenue, and conversion performance.
• Drive conversion‑centric design execution:
  Remove obstacles, run A/B tests, and lead UX reviews to ensure design decisions enhance conversion funnel performance.
• Partner with leadership:
  Define UX priorities and feature sets that support strategic growth and customer‑satisfaction objectives.
• Optimize across channels:
  Ensure a seamless, connected user experience across digital and in‑store journeys that builds loyalty and trust.
• Establish UX best practices:
  Develop and maintain a reusable design playbook and enterprise‑wide guidelines aligned with measurable KPIs.
• Mentor enterprise teams:
  Influence product, tech, and ops teams through UX tools, methods, and strategy integration across customer and employee experiences.
• Leverage Voice of Customer data:
  Translate customer feedback into actionable UX enhancements to reduce friction and improve delight.
• Human‑centered design:
  Use a personalized approach to simplify and enrich the tire‑buying journey, removing pain points and increasing conversion.
• End‑to‑end journey ownership:
  Consider both customer and employee perspectives when designing solutions that impact business metrics.
• Test bold ideas:
  Champion innovation and experimentation—proactively disrupt the experience before external forces do.
• Collaborate with Marketing:
  Work closely with Paid, Organic, and Email teams to improve conversion, ROAS, and ROI through UX optimization.
• Apply CRO principles:
  Use data and behavioral insight to systematically test and improve conversion across key digital touchpoints.
• Foster a team‑oriented growth mindset:
  Support team development by sharing future UX trends and helping teammates elevate their impact.
• Analyze business defects:
  Identify experience breakdowns, define objectives, summarize findings, and propose UX‑driven improvements.
• Support Omni‑Channel execution:
  Ensure UX and design align with cross‑functional requirements and support both digital and in‑store experiences.
• Ensure testable requirements:
  Translate UX needs into measurable, testable, outcome‑driven requirements.
• Act as SME on web features:
  Document, maintain, and evolve business rules related to site functionality and design logic.
• Collaborate through SDLC:
  Partner with development teams to align design requirements with technical feasibility and delivery schedules.
• Own UX delivery timelines:
  Coordinate and communicate feature development schedules and dependencies across functions.

• 10+ years of UX leadership experience (e.g., UX Manager, Head of Digital Experience, Product Design Lead).
• Proven track record of delivering business outcomes through UX—demonstrable impact on conversion rates, revenue growth, and customer satisfaction.
• 7+ years of experience managing end‑to‑end UX for omnichannel products spanning web, mobile, and physical environments.
• Strong command of CRO (Conversion Rate Optimization) principles and ability to embed UX into the digital conversion funnel.
• Experience leading cross‑functional teams through multiple design cycles, from discovery to launch.
• Expertise in human‑centered design, Design Thinking, and Voice of Customer research.
• Advanced proficiency in UX and prototyping tools such as Figma, Sketch, InVision, Adobe XD.
• Strong portfolio of UX‑led product improvements showcasing business impact on mobile and desktop platforms.
• 3+ years of direct leadership of UX or Product Design teams, with strong mentorship and talent‑development skills.
• Experience collaborating with growth‑marketing teams (SEO, paid, email) to maximize ROAS/ROI through UX strategy.
• Deep understanding of Agile methodologies and product lifecycle management, owning a design backlog and…