ITSM & Major Incident Lead | ITIL Expert

A leading utility provider in Phoenix is seeking a Major Incident / Incident / Problem Consultant to enhance IT Service Management frameworks. The ideal candidate will have extensive ITIL knowledge and Service Now expertise to drive rapid resolution of critical IT issues, standardize processes, and facilitate continuous improvement initiatives. This role requires strong analytical skills, the ability to work under pressure, and experience leading high-stakes incident resolution efforts.
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