Director of Legal Operations

Director of Legal Operations

Desert Financial Credit Union

The Director of Legal Operations is responsible for driving the operational efficiency of the Legal Department, overseeing and optimizing the department's workflows, technology systems, processes, and reporting. The Director serves as a trusted advisor to the General Counsel and a collaborative partner across the company.

Operational Leadership: Oversee legal support staff performing day‑to‑day operations of the Legal Department, ensuring seamless workflows among attorneys, contract managers, and paralegals. Evaluate current processes to identify opportunities to gain efficiencies and develop and implement business processes that support credit union objectives.

Technology Management: Own and manage legal technology tools to automate workflows and optimize performance. Support the implementation, deployment, and consistent use of the legal technology stack (e.g., Streamline, Ironclad, Safari, and Legal Tracker). Lead projects to evaluate, select, and implement new technology systems as needed and develop training and support for legal team members.

Reporting: Use data analytics to monitor and report on performance metrics, trends, and areas for improvement within legal operations. Assist the General Counsel in developing reports that provide measurable insight into the Legal Department’s priorities, value, and opportunities.

Financial Oversight: Oversee relationships with outside counsel to ensure effective billing practices and budget alignment. Manage the Legal Department’s budget, including forecasting, invoicing, and expense tracking, and provide insights and recommendations for cost optimization.

Collaboration & Training: Collaborate closely with cross‑functional teams (Finance, IT, and other business units) to align legal operations with broader business objectives. Develop training materials and conduct sessions to educate stakeholders on legal processes, tools, and best practices. Foster strong relationships across departments, promoting trust and a client‑service‑oriented approach.

Strategic Support: Act as a key advisor and operational partner to the General Counsel, supporting strategic initiatives and decision‑making. Lead change management initiatives to ensure smooth adoption of new processes and technologies.

Perform other job‑related duties as assigned.

• Bachelor’s degree in Business Administration, Legal Studies, Management, or a related field (preferred).
• Equivalent combination of education and experience required.
• 8+ years of experience in operations, process improvement, and/or workflow optimization (required).
• 5+ years of experience in Legal Operations or Legal Department support of process, technology, and workflow optimization (required).
• 5+ years of leadership experience (required).
• Demonstrated success in leading process improvement initiatives, managing budgets, and optimizing team performance (required).
• Strong understanding of legal processes, including contract management and regulatory compliance (required).
• Demonstrated experience managing contract management and other legal technology systems (required).
• Exceptional organizational skills and attention to detail.
• Proven ability to manage budgets, oversee invoicing processes, and implement cost‑saving measures (required).
• Strong interpersonal and communication skills with the ability to collaborate across teams and build relationships at all levels (required).
• Experience leading projects and change management initiatives in a legal or corporate environment (required).
• Proactive, problem‑solving mindset with a passion for driving operational excellence (required).
• Data analytics skills required.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

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