Supervisor IT Field Services - Metro | Deer Valley

Summary

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise:
Design for Tomorrow, Empower Each Other and Succeed Together.

Supervisor IT Field Services – Metro | Deer Valley

At APS, we keep Arizona connected by ensuring our technology infrastructure runs smoothly and securely. As a Supervisor of IT Field Services
, you’ll lead a team dedicated to maintaining and optimizing network systems that power our business. Your leadership will help deliver reliable communication services and support the critical operations that keep our customers and employees connected.

Responsibilities

• Lead and Manage a team of technicians, setting priorities, schedules, and providing guidance to ensure operational excellence.
• Oversee Network Operations including administration and monitoring of network equipment, servers, and software tools.
• Provide Technical Support for communication network services, ensuring timely resolution of issues.
• Collaborate Across IT and Business Units to identify problems, restore service, and implement improvements.
• Align Team Goals with organizational priorities, defining operational plans and immediate objectives.

• Experienced Leader with a background in managing technical teams and driving performance.
• Technical Expertise in network administration, monitoring tools, and troubleshooting complex systems.
• Strong Communicator who can work effectively across departments and build collaborative relationships.
• Decision‑Maker comfortable working within established policies while adapting to dynamic business needs.
• Problem Solver with a proactive approach to restoring and improving service reliability.

• Bachelor's degree in Information Technology or related field
• PLUS three (3) years' prior relevant experience or equivalent combination of education and directly related experience.
• Demonstrated leadership skills.
• Requires knowledge of job area typically obtained through advanced education combined with experience.
• Has comprehensive knowledge and understanding of electrical systems, electronic theory and circuit analysis and experience in telecommunications system architecture.

• Knowledge of service offerings; customer service principles; various computer software applications, computer/networking hardware, standard operating systems, and any other computer-related technologies.
• Skills in customer service; interpersonal, written and oral communications; supervising and working collaboratively in teams and across organizations; synthesizing feedback and adjusting plans accordingly; building strong relationships inside and outside the organization; resolving incidents/problems efficiently and effectively.
• Ability to respond promptly to customer needs; takes a customer‑centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; solves conflict; maintains confidentiality.