Training & Development Specialist

Training & Development Specialist – Snell & Wilmer

Location:

Phoenix, AZ.

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You will be responsible for designing, developing, and delivering training programs to individuals or groups of employees to enhance their software skills and proficiency. You must possess a strong understanding of software systems, excellent communication and technical writing skills, and the ability to adapt training methods to meet the needs of diverse learners. Your duties include identifying educational needs, developing and executing training plans, creating training materials, preparing classes and orientations, and providing software instruction and ongoing learning to the Firm’s employees under the guidance of the Director of Learning & User Support.

You report directly to the Director of Learning & User Support and work with IT Management, software development/procurement, and user groups.

• Software Training
  • Conduct training sessions for internal staff on the functionalities, features, and best practices related to our software solutions.
  • Develop training materials, including presentations, exercises, and demonstrations, to effectively communicate key concepts and workflows.
  • Customize training programs to meet the specific needs and skill levels of different audiences, including end‑users, administrators, and technical staff.
  • Assess training effectiveness through feedback mechanisms and adjust training strategies as needed to ensure maximum comprehension and retention.
• Documentation Creation
  • Create and maintain user manuals, guides, tutorials, and other documentation to accompany our software products.
  • Collaborate with subject matter experts and software developers to gather information and ensure accuracy and completeness of documentation.
  • Organize complex technical information into clear, concise, and user‑friendly formats suitable for various audiences.
  • Update documentation regularly to reflect software updates, new features, and improvements, ensuring alignment with current software versions.
• Quality Assurance
  • Review existing documentation and training materials to identify areas for improvement, clarity, and consistency.
  • Conduct usability testing of training materials and documentation to identify any usability issues or gaps in information.
  • Work closely with product development teams to provide feedback on user experience and suggest enhancements based on user feedback and usability testing results.
• Knowledge Transfer
  • Serve as a knowledgeable resource for both internal teams and users, providing support and guidance on software usage and troubleshooting.
  • Foster a culture of continuous learning and knowledge sharing within the organization by contributing to internal training initiatives and mentorship programs.

• Bachelor’s degree in Computer Science, Information Technology, Technical Communication, or a related field.
• Proven experience in software training, instructional design, or technical writing, preferably in the software industry.
• Strong proficiency in creating engaging and effective training materials, such as presentations, videos, and interactive tutorials.
• Excellent written and verbal communication skills, with the ability to convey complex technical information in a clear and understandable manner.
• Familiarity with industry-standard documentation tools…