Desktop Support
Job in
Phoenix, Maricopa County, Arizona, 85003, USA
Listed on 2025-12-22
Listing for:
Agile Resources, Inc.
Full Time
position Listed on 2025-12-22
Job specializations:
-
IT/Tech
IT Support, Desktop Support, Systems Administrator, HelpDesk/Support
Job Description & How to Apply Below
Title: Desktop Support Technician
Duration: 7+ months (Opportunity for extension/FTE)
Location: Hybrid – Must be Local to Phoenix, AZ 85012
US Citizen/Green Card required
Responsibilities- Serves as the primary point of contact for internal end users, providing Tier 1 and Tier 2 support
- Acts as the face of IT, delivering strong customer service and hands‑on technical support
- Troubleshoots hardware, software, and network connectivity issues
- Installs, configures, and maintains end‑user devices and environments
- Supports day‑to‑day IT operations with 100% hands‑on technical work
- 5+ years of experience as a Desktop Support or IT Technician
- Proven Tier 1 and Tier 2 support experience
- IT Service Management (ITSM) tools
- Maven
- Active Directory and Azure AD
- Asset management experience
- Remote support for off‑site users, including VPN, MFA, and remote desktop
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