Desktop Support Technician_Phoenix

Desktop Support Technician – Phoenix

Gr8ttek is looking for a Desktop Support Specialist in Phoenix, AZ, for a long‑term CTH opportunity. The role offers a base pay of $20.00 (W2) with a typical conversion to full‑time employment within approximately 6 months.

• Provide support to client‑identified VIPs.
• Respond to change‑management requests, including installing new PC equipment and delivering end‑user desk‑side support.
• Perform Install/Move/Add or Change (IMAC) activities.
• Carry out all assigned desk‑side support tasks.
• Maintain outstanding technical and professional service skills at all times.
• Meet established customer‑service satisfaction levels and other operational metrics.
• Communicate proactively with end‑users and service‑desk personnel regarding arrival times, repair estimates, and status updates.
• Follow documented service‑operations policies and procedures.

• Maintain all required OEM certifications as directed.
• 3+ years of experience troubleshooting PCs, desktops, laptops, tablets, and printers.
• Understanding of ITIL methodologies.
• A+ certification desired.

• Mid‑Senior level

• Full‑time

• Customer Service

• Wireless Services, Telecommunications, and Communications Equipment Manufacturing