IT Service Specialist

IT Service Specialist

Strata Tech Education Group

Join to apply for the IT Service Specialist role at Strata Tech Education Group
.

• Actively address and resolve technical and usability issues experienced by Staff and Students.
• Adhere to OLA and SLA metrics defined in the Incident Management process.
• Adhere to the Incident Management process, defined by Tulsa Welding Schools.
• Frequently communicate with Staff and Students on status, next steps, and resolution of open tickets.
• Procure, install, and configure new equipment and services to campus.
• Identify recurring incidents, determine root cause, and advise resolution to the IT Team.
• Ensure technologies are operational and optimized for expected use by campus staff and students.
• Proactively address and resolve concerns that could lead to potential incidents.
• On‑board and off‑board employees and students in a timely, seamless manner, including distribution of student equipment and tracking of assets.
• Attend student orientation to ensure a smooth and positive initial student experience.
• Support the course readiness process by ensuring staff and students have access to courses and content.
• Communicate often to campus staff and students on status of current incidents, steps taken, and remaining steps to resolution.
• Develop and conduct training associated with newly developed and deployed functionality.
• Participate in the deployment of new systems through testing, training, and supporting adoption.
• Foster an open and approachable environment where staff and students can report and discuss issues and concerns.
• Contribute to overall IT service improvement initiatives and projects, ensuring successful rollouts with minimal incidents.
• Participate in campus initiatives and projects designed to improve academic delivery.
• Operate and contribute to a customer service‑minded perception of IT.

• A technical degree or certification desired. Bachelor of Science in a technical or engineering discipline preferred.
• Must be service‑oriented with a natural inclination to improve the campus environment.
• Proven IT field service or help desk experience, supporting 50–250+ users, preferred.
• Strong ability to troubleshoot, test, repair, and service technical equipment.
• Experience supporting SIS, LMS, CRM, and learning components desired.
• Must have a very strong background in desktop and software support.

Ability to work a flexible schedule and adapt to changing work schedules to ensure availability to support staff, students, and faculty when they need it.

Seniority level: Entry level

Employment type: Full‑time

Job function: Information Technology

Industries: Education Administration Programs

Referrals increase your chances of interviewing at Strata Tech Education Group by 2x.