System Administrator

The System Administrator (Contractor) will manage KAEDIX’s internal IT systems and provide Tier 1–2 support for a hybrid team. This role includes helpdesk support, device management, identity and access control, security monitoring, and implementing scalable IT solutions. You’ll ensure smooth daily operations while helping build a secure, automated infrastructure as KAEDIX grows.

At KAEDIX, we’re not just changing how the world builds—we’re changing who gets to shape it. Our team is made up of bold thinkers, problem-solvers, and builders who thrive at the intersection of design, technology, and innovation.

We believe in transparency, precision, and doing the work that others say can’t be done. Whether you're in the field, in the office, or behind the systems that keep it all moving, there’s a place here for you to lead, grow, and make a lasting impact.

Explore our open roles and join us in building what's next.

KAEDIX exists to change how the world constructs fundamentally. Join us in pursuing transformational change in every aspect of AEC. We’re made up of brilliant engineers, manufacturers, programmers, and other generalists who are united by the notion that to make great things intelligently is a worthy pursuit.

Building Today. Transforming Tomorrow.

KAEDIX is seeking a highly capable System Administrator (Contractor) to manage our internal IT systems across a hybrid team. This role combines Tier 1–2 helpdesk responsibilities with ad-hoc strategic infrastructure ownership, including MDM, endpoint security, identity management, and SSO integrations supported by the CIO. You’ll support daily tech operations, troubleshoot quickly, and proactively shape systems to support KAEDIX as we scale.

Your Goal: Ensure seamless daily operations while building a secure, automated, and future-ready IT foundation.

Helpdesk & Support

• Provide chat/email/phone support for team-wide IT issues
• Troubleshoot macOS and Windows hardware/software issues
• Support Microsoft 365 (Outlook, Teams, One Drive, SharePoint)
• Resolve MFA, identity, and access issues via Microsoft Entra
• Coordinate device pickup, provisioning, and replacements
• Provide onsite support in Phoenix for device swaps, conference gear, or connectivity issues
• Provision and maintain device inventory (Apple Business Manager)
• Administer Jamf for Apple devices (with future transition to Intune)
• Remote lock/wipe lost or offboarded devices
• Deploy policies and profiles for compliance, security, and performance

Security & Compliance

• Monitor and respond to Microsoft Defender for Endpoint alerts
• Generate and review monthly device security reports
• Enforce Conditional Access and MFA policies
• Support SOC2 readiness and basic compliance hardening

User Lifecycle Management

• Handle onboarding and offboarding of users across M365 and SaaS tools
• Provision RBAC-based access across key apps (e.g., Odoo, Hub Spot, Todoist)
• Maintain rapid offboarding protocol: access revoked within 1 hour of request

Proactive IT Operations

• Monitor systems for preventative risk or performance issues
• Conduct quarterly IT infrastructure reviews and share roadmap recommendations
• Recommend cost-effective tools or automations to improve workflows and security

Strategic Initiatives

• Lead MDM migration from Jamf to Microsoft Intune
• Design and implement SSO workflows for key platforms (e.g., Todoist, Miro, Gusto)
• Build automated provisioning scripts or workflows across SaaS stack
• Partner with leadership to plan Zero Trust security and device lifecycle automation

Onsite support in Phoenix may be requested for P1 or P2 issues involving devices or connectivity.

• First Response: < 15 minutes
• Resolution Target: < 4 hours
• High (P2): Odoo/Hub Spot login issues, Defender alerts
  • First Response: < 1 hour
  • Resolution Target: < 1 business day
• Routine (P3): New user setup, file access, hardware sync
  • First Response: < 4 business hours
  • Resolution Target: < 3 business days

• 3+ years in IT systems admin or support roles (including contractor/freelance experience)
• Experience managing both…