Site Reliability Engineer

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

• Apply strong software development and system design skillsto build scalable, resilient systems.
• Contribute as a core member of an agile team, consistently following best practices (tools, common components, documentation).
• Demonstrate self-reliance in achieving team goals and driving technical outcomes.
• Participate actively in code reviews, automated testing, and debugging to ensure high-quality deliverables.
• Automate deployments, scaling, and runtime operations across test, integration, and production environments.
• Enable observability, monitoring, and proactive incident prevention by embedding SRE principles into software lifecycle.

• Perform hands-on software development(5060% of time) including new feature coding, unit testing, proof of concepts, and refactoring.
• Drive automation initiatives, ensuring repeatable deployments and reducing manual intervention.
• Design and implement resilient, observable, and self-healing systems that minimize downtime.
• Collaborate with product, infrastructure, and engineering teams to integrate SRE practices early in the SDLC.
• Mentor junior engineers while contributing as an individual technical expert.
• Continuously research, test, and introduce new technologies to enhance system performance and engineering velocity.
• Participate in incident response, root cause analysis, and remediation to maintain high availability and reliability.

• Education:
  
  Bachelors in Computer Science, Engineering, or equivalent technical discipline.
• Experience:
  
  510 years in software engineering/SRE with proven IC track record.
• Strong experience in software development(Java, Python, or Go) and REST API design.
• Expertise with system integration solutions(APIs, Batch & Real-Time Data pipelines).
• Hands-on with CI/CD pipelines(e.g., Git, Maven, Jenkins) and modern build tools.
• Solid troubleshooting skills and experience with APM, monitoring, and AIOps platforms.
• Strong problem-solving, collaboration, and communication skills.
• Exposure to cloud technologies(Google Cloud, Adobe Marketing Cloud preferred).
• Willingness to work flexible shifts and support production environments as needed.

• 5+ years of professional experience in high-availability distributed systems.
• Practical experience with Splunk, Elastic Search, Redis, Postgres, Oracle
  
  DB.
• Hands-on expertise with frameworks and tools such as Spring Boot, Flask, Django.
• Deep experience with performance tuning, debugging, and resiliency engineering.
• Strong knowledge of agile methodologies and continuous improvement practices.
• Proven track record of delivering scalable, innovative solutions that improve resiliency and engineering efficiency.

• Analytical, curious, and proactive with a continuous learning mindset.
• Strong communicator, able to bridge technical and business discussions effectively.
• Brings a culture of innovation, challenges the status quo, and encourages creative problem-solving.
• Customer-focused with a can-do attitude and high integrity in execution.

Salary Range: $85,000.00 to $ annually + bonus + benefits

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities