IT Field Technician

Job Overview

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is looking for a motivated IT Field Technician I to join our team. This role offers extensive travel (up to 75% of the year) and involves engaging with customers, executing cutting‑edge technologies, and providing IT support on the road.

• Travel 75% or more of the time to client sites to execute specific project requests.
• Provide excellent customer service and IT support during field visits.
• Disperse equipment to the appropriate installation location onsite and install using best practices for cable management.
• Diagnose errors and technical problems and determine proper solutions to produce timely and detailed reports.
• Validate equipment functionality.
• Work with the Project Manager and senior engineers to execute projects based on priorities, goals, and objectives.
• Provide notification to Professional Services management when issues are ongoing and impacting end users to keep them informed.
• Document all client issues and elevate to the Project Manager.
• Create documentation as needed.

• A minimum of 2+ years of IT experience in a relevant position.
• Knowledge of workstation deployment and PC applications.
• Experience with high travel volume, including navigating flights and airports to arrive at client locations.
• Experience installing and troubleshooting wireless access points.
• Experience and knowledge of conference room solution installation and configuration.
• Experience and knowledge of IT infrastructure and server technology.
• Experience and knowledge with routers, switches, firewalls, and other network devices.
• Excellent troubleshooting and problem‑solving skills.
• Experience and knowledge of TCP/IP, DNS, DHCP, VPNs.
• MCSE/MCSA/MCP, A+, and/or Network+ are desirable.
• Excellent time‑management skills.
• Ability to work in a flexible environment based on customer scheduling requirements.
• Thrives in a fast‑paced, changing environment with proven multitasking skills and focus on detail and accuracy.
• Able to lift 35–50 lbs.

• Lifting or carrying up to 50 lbs.
• Standing for long periods of time.
• Time spent in low postures (crouching, stooping, kneeling, bending).
• Climbing ramps, stairs, or ladders.
• Sitting at a computer for 8 hours per day.
• Keyboarding for 8 hours per day.
• Reaching overhead.
• Near vision (working with small objects or reading small print).
• Speaking (communicating information to clients or coworkers).
• Hearing requirements (in‑person speech, telephone, other sounds).
• Driving.
• Travel up to 75% (away from home M‑F).

• Health, vision, dental, and life insurance.
• Paid vacation and paid holidays.
• 401(k) plan with company match (eligible after 1 year of employment).

• Seniority level: Associate
• Employment type: Full‑time
• Job function: Information Technology
• Industries: IT Services and IT Consulting

* iT1 is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or other characteristics protected by law.