Director - Ecommerce Product Management

Director - Ecommerce Product Management at Gen

Who We Are

Gen Digital is the global leader in digital safety. More than 5 billion people are online—banking, learning, shopping and connecting. Our mission is to Power Digital Freedom—guarding online wellness to enable rich, full and safe digital lives. Gen blocks more than 14B threats a year, yet cyber criminals are getting more creative every day—leveraging LLMs, deepfakes, and targeting our identities. Our family of brands:
Norton, Life Lock, Avast, Avira, AVG, CCleaner and Reputation Defender protect over 500 million people worldwide.

Ecommerce at Gen

Ecommerce is the front‑door—where people learn about cyber safety, how we can help them, and then choose and purchase our products and services. The Ecommerce team is responsible for the overall browse, discover, purchase and retention customer experience across our brands globally. This is a multi‑billion dollar, global, multi‑site, multi‑brand experience.

Our customers tell us they're confused and overwhelmed by the products, threats and terminology in cyber safety. As Director of Ecommerce Product Management, you'll focus on the Browse and Discover journey, helping to create a clear and compelling site where customers evaluate and choose the products that are right for them.

• Develop, evolve and deliver a Browse and Discover product strategy
• Lead a team of about 20—product managers, experimentation professionals, web production specialists—to drive a high‑converting, customer‑centric, top‑of‑funnel ecommerce experience
• Drive measurable growth in conversion and customer engagement
• Partner with marketing, engineering, data science, design partners to execute on evolving the customer experience, balancing short‑term commercial objectives, experience excellence and long‑term strategies
• Drive AI into key elements of the product development experience—experimenting with design to code, task and workflow automation and more
• Lead, mentor and inspire your team to exceptional performance

• An exceptional product leader, with a track record of driving measurable outcomes, developing product strategies, identifying and prioritising the most valuable opportunities and focusing your team on recognising that value
• An ecommerce expert—driven value at scale in an ecommerce business with $100M+ in annual revenue, knows the funnel, and has worked with paid and owned media to drive revenue
• You model outstanding collaboration—have worked in complex and/or matrixed environments, working with key partners such as engineering and UX design
• A determined, resilient and creative problem solver, undaunted by obstacles, who finds a way to overcome them
• A seasoned people leader, with experience driving a high‑performing team
• 10+ years in product management

This role follows a hybrid model (3 days per week in office). Creative in‑person collaboration with flexibility to focus and manage your personal life.

Seniority Level
:
Not Applicable

Employment Type
:
Full‑time

Job Function
:
Management and Manufacturing

Industries
:
Computer and Network Security, Software Development, and IT Services and IT Consulting

Salary Ranges: $ – $. The pay range depicts a base salary range for all positions except commission‑based roles. Additional compensation may include bonus incentives and a competitive benefits package. Actual compensation offered will be determined by factors such as the external/internal market demand, location, level, job‑related knowledge, skills, and experience.

Gen is proud to be an equal‑opportunity employer, committed to diversity and inclusivity. We base employment decisions on merit, experience, and business needs, without considering race, color, national origin, age, religion, sex, pregnancy, genetic information, disability, medical condition, marital status, sexual orientation, gender identity or expression, military or veteran status, or other unlawful factors. Gen prohibits discrimination based on these protected characteristics and recruits talented candidates from diverse backgrounds.

We consider individuals with arrest and conviction records and do not discriminate against employees for discussing their own pay or that of other employees or applicants.

To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.