NOC Technician; Overnight Shift

Role

Network Operations Center Technician (Phoenix, AZ) — graveyard shift 8pm to 7am, 4 days a week with 11-hour shifts.

$26.00/hr - $28.00/hr

Direct message the job poster from GTN Technical Staffing

• Perform Tier 2 and Tier 3 support for a variety of systems and applications in a 24x7 Network Operations Center.
• Analyze, triage and troubleshoot alarms received by internal and external monitoring and trending systems.
• Proactively monitor operating systems, databases, servers, and network devices.
• Complete assigned tasks in a timely manner; escalate as required to management and/or customers.
• Ensure escalations are handled in a professional, consistent, and relentless manner.
• Manage incidents from beginning through final resolution, including customer notification.
• Create/Delete/Manage all user accounts utilizing Microsoft Forefront Identity Manager (FIM) and Microsoft Active Directory.
• Handle hardware installation, configuration, troubleshooting, and replacement of servers, appliances, and devices such as UPS units, PDUs and other networking and infrastructure components.
• Patch Windows and Linux servers.
• Coordinate the installation of client department-specific applications and systems.
• Contact support for various systems on campus as well as troubleshooting hardware/applications.

• Experience providing Tier 2 and Tier 3 support in a 24x7 NOC environment.
• Strong troubleshooting and incident management skills.
• Proficiency with Windows and Linux server administration.
• Familiarity with Active Directory and identity management tools.
• Ability to communicate effectively with customers and team members during incidents.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job function:
  Information Technology
• Industries:
  Staffing and Recruiting