Tier 2 Help Desk Support​/Onsite​/Tempe

This is a Tier 2 Help Desk position that supports a growing technology environment here in Tempe. You’ll be handling escalated technical issues, troubleshooting across Windows, networking, SaaS platforms, and working closely with Tier 1 and engineering teams. This is a great opportunity for someone who wants more ownership and visibility into infrastructure and systems work.

You get to be the escalation point for more complex issues while still leaning on senior engineers. The environment is fast paced but collaborative, and you will be exposed to Active Directory, Azure tools, imaging, networking, and security workflows. They’re investing heavily in process improvement and automation, so you’ll have a real voice in shaping how the support function grows.

• 2‑4 years of help desk or desktop support experience
• Strong troubleshooting across Windows 10/11 and O365
• Hands‑on experience with Active Directory and Azure AD
• Basic networking knowledge (DNS, DHCP, VPN, WiFi)
• Familiarity with ticketing systems and escalation workflows
• Excellent communication and customer service skills

• Experience with Intune, JAMF, or another MDM
• Exposure to Power Shell scripting
• Experience supporting hybrid/remote environments
• Any IT certs such as A+, Network+, or Microsoft certifications

Tech Breakdown

• 40% Windows OS, O365, Teams, and endpoint troubleshooting
• 25% Active Directory, Azure AD, MFA, identity tasks
• 20% Networking basics (DNS, DHCP, VPN, WiFi, connectivity)
• 10% Imaging, builds, deployments, Intune or other MDM
• 5% Ticketing tools (Service Now, Jira, Zendesk, or similar)

• 100% Hands‑On

• Bonus OR Commission eligible

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the U.S. on a full‑time basis now and in the future.