MIT​/WinClient Touch Services Tech

Our client is looking for a (Job Title) for a 2-month contract in Phoenix, AZ 85001.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

2 Months

• Associate degree or Certification in a technology services/technical discipline, or equivalent work experience.

• Technical certifications.

• 3-5 years of technical experience.

• Windows imaging experience,

• Intermediate Windows OS troubleshooting.

• Able to lift up to 50 lbs. solo. May be required to walk / sit / stand / crawl / kneel for extended periods.

• Ability to work in hot enclosed environments for short time spans required (i.e., data center hot isles)

• Ability to climb ladders and work from heights.

• Able to work independently as well as in teams of 3-4 and be flexible.

• Cleanroom experience recommended.

• Excellent customer service skills and excellent written/verbal communication skills.

• Knowledge of the Microsoft suite (Outlook, Excel, and Word primarily), Windows 10/11

• Strong sense of ownership and willing to take responsibility for factory sustaining as well as supporting projects.

• Able to multitask and prioritize between multiple factory issues.

• Troubleshooting and repairing software and hardware issues on the factory computing equipment.
• Troubleshooting will take place on the system, module, and component levels.
• Interface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a team.
• Help support parts management, including ordering, forecasting, stocking, and properly disposing of used computing equipment.
• Responsible for communication with customers, Client technicians, and software/hardware specialists.
• Server install support.
• Mount servers into the rack in the Datacenter
• Connect the network cable.
• Set up iLO based on the document provided.
• Basic troubleshooting.
• Patching of servers and clients.
• Network Physical Touch Support.
• Candidate will be part of the on-site team, maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service Requests.
• Provide Incident & Request support by working with remote Level 2/3 teams to assist in resolving outages, fixing issues, including replacement of cabling or hardware components.
• Provide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLA.
• Perform hardware Rack & Stack installations of both Network and Server equipment, cable management, and installation of required network cabling.
• Completion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear, and related communications infrastructure hardware and materials.

Applicants must be currently authorized to work in the US on a full-time basis now and in the future.