Software Support Specialist - Payroll - Hybrid

Software Support Specialist - Payroll - Hybrid Arcoro

3200 E Camelback Rd, Phoenix, AZ 85018

Salary: 55,000. USD / YEAR

Why Arcoro?

Want to work with a solid company that’s transforming HR for the construction industry? Our team of dedicated professionals helps construction, contracting and field services companies hire, manage and grow their workforce with a market‑leading SaaS solution. As a member of the A‑Team, you’ll enjoy a top‑notch employee experience where you can embrace your problem‑solving skills and innovation, work with a team of great colleagues and see the impact of your contribution each day.

Our culture is collaborative, and we believe strongly in training, growth and internal advancement. We offer competitive compensation including comprehensive benefits and a generous time‑off policy. We offer both on‑site and remote opportunities.

At Arcoro, you will help create software products that are cutting edge, easy to use, and that make an appreciated and notable difference in our customer’s daily lives.

About the Job:

The Software Support Benefit Specialist will resolve platform or service problems by clarifying the customer's inquiry, determining the cause of the issue, and providing the best resolution in real time and/or follow up communications.

What You Will Be Doing:

• Triagecustomerissuesandfollowsupportguidelinesforescalationtosecondlevelsupportstaff and/or management as needed.
• Resolvesproductorserviceproblemsbyclarifyingtheclient'srequest,determiningthecauseof the problem,selectingand explaining the best solution to solve the problem,expeditingcorrection or adjustment, following up to ensure resolution
• Respondtosupportrequestsviatickets,chat,email,andphonesuccessfullyinafast-paced environment
• Work closely with product & development teams toidentifyand address recurringpayrollsoftware bugs.
• Understandandutilizetheappropriateescalationpath
• Maintainclientrelationshipsbyservicingclientswithawill-do attitude
• Demonstrateconcernforsatisfyingexternaland/orinternalclients
• Demonstratestheabilitytotackleaproblembyusingalogical,systematic,sequentialapproach
• Contributetoteameffortbyaccomplishingrelatedresultsasneeded
• Regularlymonitorcommunication through all company channels (Zendesk, Outlook, Teams,etc).
• Othercustomercare-relatedsupportdutiesasassigned

Must Haves:

• Must hold an up-to-date Fundamental Payroll Certification or equivalent credentials
• Strong understanding of payroll compliance and regulations.
• 3+yearsofexperienceinacustomerservice,B2BSaaScustomersupport,technical service,orother related support role & payroll experience.
• 1+ Yearexperiencesupportingbenefits,Payroll, orother relevant software functionality.
• Strongcustomerservice,communication,andinterpersonalskills.
• Hybrid – in PHX office as outlined by role.
• Proficiency with
  
  MSOffice
  
  Suite,especially
  
  Exceland Outlook

Salary Range:

$55,000-$60,000 DOE

Perks and Benefits:

• 401(k) with Company match
• Flexible PTO and Company-paid holidays

About the Company

A rapidly growing SaaS company, Arcoro offers proven modular HR solutions for the construction and contracting industries. Our product suite and software platform provides end‑to‑end HR functionality to help drive business outcomes, enabling companies to better manage the entire employee lifecycle through improved candidate quality and flow, shortened time to hire, centralized learning and improved employee productivity. Our HR solutions integrate with top construction ERP systems further positioning Arcoro as a leader in proven modular HR solutions.

With Arcoro’s flexible solutions, customers select the modules that meet their needs for talent acquisition, talent management, core HR, benefits administration, time and attendance tracking and more. Arcoro has over 7000 customers across North America.

Arcoro is a Fair and Equal Opportunity Employer

Arcoro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Arcoro is proud to be an Equal Opportunity Employer.