Field Service Dispatch Technician - Phoenix; PHX Airport

Field Service Dispatch Technician - Phoenix (PHX) Airport

This part‑time (0–20 hrs) Field Service Dispatch Technician role supports the Phoenix (PHX) Airport's passenger processing system, ensuring continuous service and resolving technical issues.

• Carry out routine and preventive maintenance on passenger processing equipment.
• Respond to service requests from the Global Service Desk and resolve user faults within agreed SLAs.
• Troubleshoot airline host and connectivity issues.
• Maintain continuous communication with colleagues, senior staff, and the Global Service Desk to update incident progress.
• Provide on‑site support, training and coaching to Airport Technicians.
• Identify required spares and advise the Global Service Desk.
• Perform floor‑walking and proactive line‑of‑sight checks to pre‑empt incidents.

• 1–2 years of experience supporting Microsoft Desktop software onsite or remotely.
• 1–2 years of experience with a ticketing system.
• 1–2 years of experience with network protocols, server hardware and configurations.
• Prior airport technical support preferred.
• Good verbal and written communication skills.

• Capable of lifting or pushing 20–50 pounds of equipment when required.
• Capable of standing or kneeling for extended periods.
• Capable of using mechanical tools.

Personal and professional development through unlimited access to training, L&D resources and learning journeys.

ESP Global Services is unconditionally inclusive, celebrating individual uniqueness and valuing diverse backgrounds.

• Parking at location.
• Tools provided.

ESP Global Services has provided 24/7 global IT support solutions since 1992. We are ISO 9001, ISO 27001, and ITIL‑aligned, serving over 200 customers worldwide with a focus on aviation and other high‑security environments.

ESP Global Services is an Equal Opportunity/Affirmative Action employer committed to diversity; all qualified applicants receive consideration for employment.

• Entry level

• Contract

• Other

• IT Services and IT Consulting