Senior Salesforce Admin

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Ready to be a part of the company transforming Fin Tech and how the world accesses banking services? When was the last time you were excited about interacting with your bank or credit union? If the answer is "a while" then you’re in good company. Despite the fact that access to better financial choices is at the heart of empowering communities, businesses, and people, financial institutions (FIs) are struggling to keep up with modern expectations.

Job Type: Full-time

• Partner with cross-functional stakeholders and Salesforce architect to document business requirements and translate them into scalable technical solutions within Salesforce and other third‑party business systems, including Kinective’s PSA tool and marketing automation tool
• Customize Salesforce and other applications by configuring workflows, process automation, user interfaces and data models
• Ensure data quality, perform deduplication, and oversee data migrations
• Maintain comprehensive system documentation, including business process workflows, data flow diagrams, solution architecture and release notes
• Manage user accounts, roles, permissions and licenses
• Develop and maintain reports and dashboards to support decision‑making
• Provide ongoing support and troubleshooting for business systems
• Adhere to university policies, industry best practices, and compliance standards for Salesforce and other systems administration

• Gathering requirements needed for business and functional projects, with the ability to bridge the gap between technical and non‑technical personas
• Recommending efficient and holistic solutions, and driving implementation of improvements with strong communication across cross‑functional stakeholders
• Effectively solving problems and troubleshooting issues with robust solutions
• Managing multiple priorities in a fast‑paced environment while ensuring key deliverables are met
• Proactively identifying and addressing potential bottlenecks or conflicts in timeline
• Presenting information and responding to questions from managers, end‑users and staff
• Strong sense of ownership and ability to self‑direct workload based on urgency and impact

• 5+ years of Salesforce Administrator experience
• Extensive knowledge of Salesforce platform capabilities, including Sales Cloud, Service Cloud, and Community Cloud, CPQ, and expertise in key Salesforce architectural concepts
• Experience with marketing automation and PSA tools. Specific experience with Hub Spot and Certinia a plus
• Proficiency in flows, validation rules, reports, dashboards, and user management
• Experience with Agile project management framework
• Preference for experience in the banking and financial institution industry in a B2B SaaS environment

This role is remote. If you live in the Phoenix or Denver metropolitan areas, some in‑office work may be required.

• 401(k) plan with company contributions
• Flexible paid time off and company holidays
• Generous parental and caregiver leave
• Comprehensive health benefits including medical, dental, vision, and prescription coverage
• Life and disability insurance
• Wellness resources and professional development opportunities
• And it doesn't end there…

We’re transforming our industry. You’re hopping into a rocket ship when you join the Kinective team. We have our sights set on becoming the go‑to banking technology enabler, giving our customers total freedom in choosing any system, technology, or provider to scale their innovation efforts and have it integrate with their banking core. Oh, and we should mention, we’re the only ones doing that right now.

We love our customers (and they love us, too). Creating incredible customer outcomes is a unifying value at Kinective, with over a 95% customer retention rate.

All the benefits. We care about you on and off the clock, which is why we are proud to offer plenty of great benefits to choose from. A generously flexible PTO, medical, dental, vision, even pet insurance, just to name a few.

We’re cool people building cool stuff. Underneath all the banking acronyms and terminologies is a team of driven people building the future of banking. We value a workplace that allows us to work hard, be challenged, and ultimately be supported in our endeavors.

Mid‑Senior level

Full‑time

Information Technology

Software Development

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