Help Desk; Tier 3

Help Desk (Tier
3) – Motion Recruitment

We are hiring a Tier 3 Help Desk / IT Support Engineer to join a growing technology team in Tempe, AZ. This senior-level support role handles escalation, systems issues, deep troubleshooting, and infrastructure work. You’ll support both onsite and remote users while partnering closely with systems and network engineers on advanced issues. This is not a ticket‑taker role; you’ll own complex escalations, work on backend systems, and help lead root‑cause analysis across the environment.

You’ll get exposure to Azure AD, Intune, virtualization, networking, and security tools while being trusted as the go‑to expert for tough problems. It’s a great stepping stone toward System Admin or Security roles and offers room to grow in a fast‑paced, collaborative environment.

• 3–5+ years in IT support with at least 1–2 years at a Tier 2/Tier 3 level.
• Strong troubleshooting across Windows, O365, Azure AD, and networking concepts.
• Experience handling escalations and working with systems or network teams.
• Hands‑on experience with Intune or another MDM tool.
• Familiarity with ITIL concepts and enterprise ticketing environments.
• Excellent communication skills, including handling executive‑level escalations.

• Experience with VMware or Hyper‑V.
• Power Shell scripting for automation.
• Understanding of identity lifecycle management.
• Exposure to security tools including MFA, EDR, and conditional access.
• Certifications such as AZ‑900, MD‑102, Network+, or Security+.

• 40% – Tier 3 escalations including advanced troubleshooting for hardware, software, operating systems, VPN issues, SSO/identity problems, and network connectivity.
• 25% – Systems support within Azure AD, Intune, GPO, Windows Server environments, and assisting with backend system maintenance.
• 15% – Root cause analysis and documentation for recurring issues, creating knowledge base updates and long‑term solutions.
• 10% – Endpoint and security tool management: device provisioning, patching, access control, and vulnerability‑driven remediation.
• 10% – Project support: assisting with migrations, upgrades, deployments, and cross‑functional IT projects across O365, networking, and cloud systems.

Daily Responsibilities: 100% hands‑on.

• Bonus or commission eligible.

• Medical, Dental, and Vision Insurance
• Vacation Time
• Stock Options

Applicants must be currently authorized to work in the US on a full‑time basis now and in the future.

Mid‑Senior level

Full‑time

Information Technology

Industries:
Staffing and Recruiting