Infrastructure Services and Management IT Firstline Technician

Infrastructure Services and Management IT Firstline Technician

Join to apply for the Infrastructure Services and Management IT Firstline Technician role at TSMC
.

Monitor and provide fast recovery of vital infrastructure service and systems to include database servers, network switches and routers, and storage devices. A successful candidate should be a strong communicator, quick learner, and able to adapt to rapidly changing conditions. Have basic troubleshooting and problem‑solving skills and a broad IT knowledge base. Be willing to work on a compressed rotating work week schedule including nights and holidays.

• Troubleshoot alerts with the help of standard operational procedures (SOP) and escalates to 2nd line if unable to resolve.
• Administer quick recovery procedures using both remote and onsite options to minimize impact to Fab and Office users.
• Work with 2nd line support personnel to find and implement fixes or workarounds.
• Develop or review Standard Operational Procedure documents.
• Assist with opening, tracking, and if asked follow‑up of repair cases.
• Provide occasional escort to vendors for onsite repairs.
• Work with cabling and network teams to resolve FAB Tool connectivity issues.
• Provide training and or feedback for critical events.
• Provide occasional support for business or office users when needed.

• Excellent communication and collaboration skills to work effectively with cross‑functional teams.
• Flexibility to work on a compressed rotating work week schedule including nights and holidays.
• Associate degree or equivalent work experience.
• Prior experience working on IT Helpdesk, or similar technical function is a plus.
• Strong ability to communicate technical problems.
• Able to work remotely with 2nd line support personnel to resolve high‑visibility/outage causing cases.
• Excellent problem‑solving and troubleshooting skills.
• Background in semiconductor industry is preferred, but not required.

• Ability to sit, stand, or walk for extended periods.
• Occasionally lift or move objects up to 40 pounds.
• Use of computer and office equipment.
• Any travel requirements, if applicable.

TSMC Arizona operates 24/7, 365 days a year. This position requires candidates to have the ability and willingness to work any shift (day or night) in a compressed work week schedule once training is complete. The compressed work week shift structure is:
Work 4 days on, 3 days off for one week, and 3 days on, 4 days off the next week. Each shift is 12 hours, from 6 AM to 6 PM or 6 PM to 6 AM. Scheduled night shifts and weekend on‑call rotations are part of our 24/7 high‑volume manufacturing environment. Night shift rotations are expected to be no more than 4 months per calendar year.

Standard work hours are Monday through Friday during initial training.

By applying to this position, I acknowledge and agree that my application and qualifications may be considered for other roles within the company. However, I reserve the right to withdraw my consent for future consideration of other roles within the company at any time. Candidates must be willing and able to work on‑site at our Phoenix, Arizona facility.

• Medical, Dental, and Vision Plans:
  Choose the options that best fit your and your family’s needs.
• Income‑Protection Programs:
  Financial assistance during injury or illness.
• 401(k) Retirement Savings Plan:
  Secure your financial future with competitive employer contributions.
• Paid Time‑Off Programs and Holidays:
  Recharge and spend quality time with loved ones.

5088 W. Innovation Circle, Phoenix, AZ 85083

TSMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. Candidates must be able to perform the essential functions of the job with or without reasonable accommodation.

If you need an accommodation as part of the application process, please contact  TSMC Arizona maintains the right to change or assign other duties to this position. All offers of employment are contingent upon the successful completion of TSMC Arizona’s pre‑employment screening process.

Entry level

Full‑time

Information Technology