ServiceNow ITOM Specialist

Responsibilities

• Demonstrated hands‑on experience with multiple implementations of the core ITOM applications such as Discovery, Service Mapping, Event Management, SAM/HAM
  .
• Led at least three full lifecycle Service Now implementations.
• Strong understanding of CMDB data models
  , CI relationships, and experience configuring CMDB for advanced technologies like containers and cloud services (AWS, Azure, etc.)
• Proven experience implementing the Common Services Data Model (CSDM) up to the Fly maturity level.
• Ability to analyze existing business services and map their relationships with other CIs to support ITSM processes such as Incident, Change, Dev Ops, Vulnerability Response
  , etc.
• Experience configuring Discovery probes, sensors, and patterns to maintain accurate and high‑quality CMDB data; including transitioning to pattern‑based discovery.
• Strong Service Now platform skills with hands‑on scripting experience; exposure to ATF, Service Portal, Platform Analytics, and UI Builder is a plus.
• Hands‑on experience improving Discovery performance
  , expanding coverage, and creating effective dashboards to highlight CMDB health for leadership and stakeholders.
• Experience designing and implementing integrations between Service Now and third‑party systems.
• Ability to use both proven and innovative technology approaches to solve complex business problems.
• Provide technical assessments
  , documentation, and subject‑matter expertise.
• Contribute to continuous improvement by sharing knowledge with the team.
• Advise on solution options, risks, and impacts related to business processes and technical architecture.

• 5+ years as a key resource on large‑scale ITOM solutions, including 3+ years as a Service Now Architect, Lead, or Solution Consultant
  .
• 3+ years of hands‑on experience with Service Now ITOM, especially Discovery, Service Mapping, and Event Management
  .
• Proven track record overseeing multiple successful Service Now ITOM implementations
  .
• Expert knowledge of third‑party integrations
  , Discovery probes/sensors/patterns, Service Mapping configurations, and Event Management rules used for event/alert correlation.
• Ability to provide technical leadership and guidance to teams, managers, and vendors.
• Service Now Certified System Administrator (CSA) certification.
• Service Now Certified Implementation Specialist (CIS) certifications in Service Mapping and Event Management (SAM and Cloud Management are added advantages).
• Bachelor’s degree in Computer Science, Computer Engineering, Information Systems
  , or related field; or equivalent education/experience.

Mid‑Senior level

Contract

Other

IT Services and IT Consulting