Business Systems Specialist; hybrid

Applying for the Business Systems Specialist (hybrid) role at American Family Insurance
.

Position Compensation Range: $68,000.00 - $

Pay Rate Type:
Salary

Relocation support is offered for eligible candidates.

In this flex office/home role, you will be expected to work a minimum of 10 days per month from one of the following office locations:

• Madison, WI 53783
• Boston, MA 02110
• Denver, CO 80112
• Eden Prairie, MN 55343
• Keene, NH 03431
• St. Joseph, MO 64507
• Phoenix, AZ 85034

• Provide operational and user support for business system applications and related hardware that support division and corporate strategies.
• Respond to user questions, resolve user issues, and escalate system problems to proper areas.
• Provide users with documents and tools to increase user capabilities within the application.
• Document and maintain business processes and business rules.
• Conduct user acceptance testing for business systems and identify opportunities for improved testing processes and methodologies.

• Demonstrated experience providing customer-driven solutions, support or service.
• Basic knowledge and understanding of unit, functional, performance, and user acceptance testing.
• Basic knowledge and understanding of how technology can be used to automate business processes.
• Demonstrated experience documenting work processes and business rules.
• Demonstrated experience using business systems to provide customer service.

• Offer to selected candidate will be made contingent on the results of applicable background checks.
• Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions.
• Sponsorship will not be considered for this position unless specified in the posting.
• 5+ years of experience using Python preferred.
• 5+ years of experience using DBA preferred.
• 5+ years technical support experience preferred.

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision, and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays, and a paid time off program (23 days accrued annually for full-time employees).

In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email  to request a reasonable accommodation.