Representative, Customer Care

Overview

Circle is a financial technology company at the epicenter of the emerging internet of money, where value can travel globally, instantly, and more cost-effectively than legacy settlement systems. Our infrastructure, including USDC, helps businesses, institutions, and developers harness these breakthroughs and capitalize on this major turning point in the evolution of money and technology.

Circle is committed to visibility and stability in everything we do. As we grow, we’re expanding into some of the world’s strongest jurisdictions. We value speed and efficiency, and our employees live by our company values:
High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible and diverse work environment where new ideas are encouraged and everyone is a stakeholder.

You’ll be part of a team working directly with customers of all sizes around the world, helping them utilize Circle’s full potential while providing an outstanding customer experience with every interaction. Daily activities include resolving general inquiries and troubleshooting complex technical issues within defined service levels and timescales. You’ll collaborate with peers and internal stakeholders on projects and initiatives designed to scale our 24/7 operation.

• Engage with customers to resolve issues that come through as support tickets
• Craft well-written, tailored communications to help customers resolve their issues
• Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems
• Serve as a trusted advisor with an open, caring and approachable style
• Manage multiple competing priorities to achieve results for every customer
• Proactively identify opportunities to develop solutions that help the team achieve goals

• You have a talent for writing and can communicate complex problems clearly
• You care deeply about the customer experience and strive to refine your skills daily
• You’re highly motivated and eager to learn
• You share knowledge and help others do their best work
• Prior experience in service/support roles is preferred
• You enjoy solving open-ended problems in a timely manner
• Familiarity with financial services or payments businesses is preferred
• Experience with data analytics tools for troubleshooting problems is preferred

• 1+ year of relevant experience
• Excellent writing skills to communicate complex problems clearly
• Strong commitment to customer experience and continuous personal skills refinement
• Highly motivated, caring individual with a passion for learning
• Willingness to share knowledge and assist others
• Ability to manage multiple competing priorities effectively
• Availability to work on weekends and holidays semi-regularly
• Familiarity with generative AI models (e.g., ChatGPT, Gemini) and prompt development

• Familiarity with financial services or payments businesses
• Experience with data analytics tools for troubleshooting
• Multilingual skills
• Experience with Slack, Apple MacOS, and GSuite

Circle is committed to an inclusive financial future with transparency at our core. Compensation ranges are determined by factors including relevant experience, skills, qualifications, and business needs. Base Pay Range: $48,000 - $66,000. We are an equal opportunity employer and value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We participate in the E-Verify Program in certain locations, as required by law. If you require accommodations or assistance in our interview process due to a disability, please reach out to  for support.

We respect your privacy and will connect with you separately from our interview process to accommodate your needs.