AV Support Engineer

AUDIOVISUAL SUPPORT ENGINEER

At FORTÉ, every role plays a part in reimagining how the modern workplace works. Whether you're on the front lines with customers or behind the scenes making things run, your work helps people connect, collaborate, and get things done. From classrooms to control centers, we design and deliver the systems that power smarter, more connected workplaces – and it all starts with the people who make them possible.

FORTÉ (formerly AVI Systems) is a 100% employee‑owned company with 50+ years of experience and a bold new identity.

$42.00/hr - $45.00/hr

The Audiovisual Support Engineer will be dedicated to one of our key Enterprise customers. In this senior‑level role, you will take ownership of the design, implementation, and support of complex AV systems, ensuring seamless integration with existing infrastructure and providing advanced technical expertise.

• Design, implement, and configure comprehensive AV systems for various environments (e.g., boardrooms, auditoriums, video conferencing suites, and training facilities). Ensure seamless integration with other IT systems and infrastructure.
• Handle the most complex AV issues beyond Level 1 and Level 2 support. Diagnose and resolve technical issues related to AV hardware, software, network connectivity, and system interoperability.
• Lead the installation and configuration of AV equipment such as video walls, sound systems, control systems, matrix switchers, and AV‑over‑IP solutions.
• Oversee AV‑related projects, including new system deployments, upgrades, and retrofits. Manage timelines, budgets, resources, and stakeholder communication to ensure successful project execution.
• Collaborate closely with IT and network teams to ensure AV systems are fully integrated into network environments, ensuring compatibility with firewalls, VPNs, and other network infrastructure.
• Provide technical guidance and mentorship to Level 1 and Level 2 AV Support Technicians. Serve as the primary escalation point for technical issues.
• Evaluate and work with AV vendors and suppliers, manage procurement of AV equipment, and oversee maintenance contracts to ensure optimal service delivery.
• Establish and execute preventative maintenance plans for AV systems, using monitoring tools to ensure early detection and resolution of potential issues.
• Create and maintain comprehensive documentation of AV system designs, configurations, processes, and troubleshooting procedures. Provide reports on system performance, downtime, and upgrades.
• Research and stay current with the latest advancements in AV technology, including AV‑over‑IP, cloud‑based AV solutions, and next‑generation hardware and software.

• Expertise in AV control systems (Crestron, Extron, AMX) and programming knowledge.
• Advanced understanding of audio, video, and networking protocols, including AV‑over‑IP technologies (Dante, AES
  67, NDI, etc.).
• Strong proficiency with digital signal processing (DSP), video routing, multi‑room AV systems, and integration with IT networks.
• Hands‑on experience with complex AV system troubleshooting and repair, including hardware failure, network conflicts, and AV system diagnostics.
• Familiarity with cloud‑based AV management and monitoring tools.
• Industry certifications such as CTS, CTS‑I, CTS‑D, CCNA (or similar) highly preferred.
• Strong project management skills, with the ability to lead projects from planning to execution.
• Exceptional problem‑solving abilities and analytical thinking.
• Excellent communication skills, able to explain highly technical concepts to non‑technical users and executives.
• Leadership and mentoring skills, capable of guiding and developing junior staff.

• Healthcare, vision & dental coverage to keep you and your family well
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA) for more control over your healthcare dollars
• Employer‑paid life and disability insurance for added peace of mind
• 401(k) with company match to invest in your future
• Employee Stock Ownership Plan (ESOP) so you benefit directly from our shared success
• Tuition reimbursement and ongoing learning opportunities to support your growth
• Employer‑paid employee assistance program to care for your physical, mental, and financial health
• Paid time off that helps you truly disconnect

FORTÉ is an equal opportunity employer, including individuals with disabilities and veterans.

To receive consideration, an interested person must apply through the FORTÉ career site at