Customer Success

Business Analyst, Customer Success - $0 Healthcare for You and Your Entire Family

Healthcare shouldn’t be something you worry about when it comes to taking care of your family.

Your healthcare costs $0 out of your paycheck —and the same is true for your spouse and children.

No monthly premiums.
No deductibles.
No surprise medical bills.

Most team members avoid tens of thousands of dollars in healthcare costs compared to traditional health plans.

This isn’t a perk.
It’s part of our mission.

Redirect Health exists to make healthcare affordable for small businesses and people who can’t afford traditional employer insurance.

We help real people navigate a system that is often confusing, expensive, and frustrating—and we do it with empathy, accountability, and simplicity.

If you want your work to matter to families every single day, you’ll find purpose here.

At Redirect Health, our values guide how we show up for each other, our clients, and our members.

We do our best work when we:

• Obsess Over People
  We are always helpful, friendly, and human.
• Own It to Completion
  If we take something on, we see it through.
• Always Improve & Adapt
  We learn quickly and adjust without ego.
• Always Start with “Yes, We Can Help You”
  We lead with solutions and figure out the rest.
• Succeed as a Team
  We win together through trust and collaboration.
• Detest Waste & Unnecessary Complexity
  We remove friction so we can focus on what truly helps people.

If these values resonate with you, you’ll feel at home here.

Business Analyst exists to turn Customer Success data into clear, actionable insights that help Redirect Health retain clients, support members, and scale efficiently.

• Serve Customer Success leadership, Client Success, Member Success, Finance, Data Operations, Claims, Care Logistics, and Product teams.
• Be responsible for building reliable reporting, dashboards, and insights that drive retention, efficiency, and predictable outcomes.
• Directly impact how effectively Redirect Health supports clients and members by reducing operational friction and improving decision-making.

• Enjoys data analysis, problem-solving, and translating complexity into clarity.
• Takes ownership and follows through.
• Wants their work to have real-world impact.

• Own:
  Customer Success reporting, dashboards, performance metrics, and standardized views used by leadership and frontline teams.
• Support:
  Data-driven decision-making by analyzing client, broker, and member behavior to identify risks and opportunities.
• Collaborate with:
  Client Success, Finance, Data Operations, Claims, Care Logistics, and Product teams.
• Improve:
  Retention predictability, operational efficiency, and visibility into client and member health.
• Advocate for:
  Clear, accurate, and usable data that supports Customer Success teams and their stakeholders.

Delivering high-quality, reliable dashboards and insights that teams trust and use
Approaching ambiguous data with structure, curiosity, and strong analytical judgment
Consistently improving visibility, efficiency, and decision-making across Customer Success.

Success in this role is measured by:

• Accuracy, quality, and adoption of reports, dashboards, and analyses.
• Timely delivery of decision-ready insights and performance views.
• Satisfaction of Customer Success leadership and cross-functional partners.
• Demonstrated impact on retention predictability, client risk visibility, and operational efficiency.

We’re looking for someone who:

• Has strong experience translating data into action
  Brings 5+ years of experience in business analysis, operations, data analytics or customer success, with a track record of turning messy or incomplete data into clear, decision-ready insights.
• Thinks in systems, not just reports
  Enjoys simplifying complex problems, designing workflows, and improving how work gets done. Not just what gets measured.
• Takes full ownership from question to outcome
  Sees ambiguity as part of the job, follows work end-to-end, and proactively drives clarity, alignment, and…