Manager Digital Solutions

POSITION SUMMARY

The Digital Solutions Manager leads a team that drives the analysis, design, development, and operational support of strategic digital projects for Republic Services. The Digital Solutions Manager is responsible for the successful delivery of Republic Digital IT roadmap projects and is accountable for on-time and on-budget delivery of complete technical solutions that frequently span multiple systems. The Digital Solutions Manager oversees Tier 2 support operations for , as well as infrastructure and platform support functions.

Additionally, this leader manages Dev Ops engineers and is responsible for maintaining the Dev Ops pipeline and release management processes to ensure smooth deployments and continuous integration/continuous delivery (CI/CD) for the team. This role collaborates closely with multiple business stakeholders, Digital Development, Enterprise Architecture, Integration, CRM, and ERP systems to deliver high-quality, durable solutions and maintain operational excellence.

• Leads one or more cross functional Agile teams in the analysis, design, and development of strategic digital projects on the IT roadmap.
• Manages Tier 2 support operations for , ensuring timely resolution of complex technical issues and maintaining service availability.
• Oversees infrastructure and digital platform support functions, ensuring optimal performance, reliability, and scalability.
• Manages Dev Ops engineers and oversees the Dev Ops pipeline, including CI/CD processes and release management, to ensure efficient and reliable deployments.
• Ensures that technical solutions are aligned with Enterprise Architecture and applications and systems are built for uninterrupted availability, and meet performance requirements, future extensibility, multiple system integrations, long-term growth and low-maintenance support.
• Ensures that technical and quality standards are enforced throughout the software development lifecycle.
• Manages competing priorities, workloads and activities to achieve multiple project objectives that meet end-user requirements.
• Identifies and communicates risks throughout projects and makes recommendations to remediate.
• Develops and maintains strong working relationships and partnerships with key business systems stakeholders.
• Stays current on software development techniques and recommends improvements in support of application development efforts.
• Recommends and spearheads process improvements that help the broader organization become more efficient.
• Oversees and participates in all phases of the Software Development Life Cycle (SDLC).
• Plans and manages budgets, forecasts, projects and associated staffing requirements.
• Ensures that service delivery meets agreed-to service levels. Diagnoses service delivery problems to identify actions required to maintain or improve levels of service.
• Ensures that service delivery meets agreed-to service levels. Diagnoses service delivery problems to identify actions required to maintain or improve levels of service.
• Develops strong relationships with key vendors providing components of the department's services.
• Performs other job-related duties as assigned or apparent.

• Experience managing multiple teams comprised of offshore, nearshore, and local members.
• Experience managing systems in a hybrid environment of Premise and SaaS.
• Experience with highly transactional, e-Commerce websites.
• Experience supporting complex systems with significant integration points and external Third Party systems through APIs.
• Thorough understanding and proven delivery experience with both traditional and Agile (Scrum/Kanban) project methodologies.
• Experience with Agile tools such as Rally and Confluence.
• Strong interpersonal skills, with a demonstrated ability to make effective decisions while working through complex issues.
• Demonstrated ability to develop strong customer relationships, problem solve and improve efficiencies and productivity.
• Ability to work within shifting priorities and tight timelines.
• Strong project management skills.
• Must be a disciplined process-oriented manager, able to lead implementation of best practice controls and…