Customer Support Technical Lead

At TA Resources we have re-imagined traditional staffing and HR consulting with Small to mid-size businesses in mind. Focusing on what makes our clients unique we match them with the talent they need to continue to grow. We are currently searching for a Customer Support Technical Lead forour client located in Phoenix, AZ. This is a full-time in office position.

Our client is an international company that specializes in vehicle service contracts, extended warranties, and other F&I products to dealers across the United States and the world . As their Customer Support Technical Lead, you will be responsible for providing technical / help desk support to our employees while on-site at our Phoenix, AZ office location. In exchange, our client provides competitive compensation and benefits package.

• Provide direct support to customers and employees via telephone, email, and / or in person
• Provide remote assistance for customers and users via Teams and other Remote Solutions
• Perform troubleshooting and resolution of customer issues (including but not limited to) : hardware, software, network, voip phones, printers, etc.
• Troubleshoot and resolve network issues including but not limited to :
  Internet connection issues, phone line issues, printer issues, and other technical issues as they arise.
• Troubleshoot hardware issues including but not limited to desktop computers, laptops, printers, servers, phones, etc.
• Configure equipment and software to meet our client's business needs while following best practices, training client on the solution and documenting the solution for ongoing support
• Perform hardware installations and upgrades as needed
• Provide software installations and upgrades as needed
• Perform network installations and configurations as needed
• Maintain existing IT infrastructure as needed
• Assist with the setting up of new IT infrastructure as needed
• Other duties as assigned by manager or supervisor

• 1 Year experience working in a Help Desk Environment
• Excellent verbal and written communication skills.
• Must be proficient in Microsoft 365, Office Directory, Hardware installation and Software installation.
• Excellent organizational skills and attention to detail.
• Excellent interpersonal skills.
• Ability to explain technical information in understandable language to nontechnical staff members.
• Bachelor's Degree preferred not required.

Full-time

$65,000.00 - $70,000.00 per year

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance