Supervisor IT Field Services Metro | Deer Valley

Our present and future success depends on the creative and dedicated people of our company who demonstrate the principles outlined in the APS Promise :
Design for Tomorrow Empower Each Other and Succeed Together.

Summary

At APS we keep Arizona connected by ensuring our technology infrastructure runs smoothly and securely. As a Supervisor of IT Field Services youll lead a team dedicated to maintaining and optimizing network systems that power our business. Your leadership will help deliver reliable communication services and support the critical operations that keep our customers and employees connected.

• Lead and Manage a team of technicians setting priorities schedules and providing guidance to ensure operational excellence.
• Oversee Network Operations including administration and monitoring of network equipment servers and software tools.
• Provide Technical Support for communication network services ensuring timely resolution of issues.
• Collaborate Across IT and Business Units to identify problems restore service and implement improvements.
• Align Team Goals with organizational priorities defining operational plans and immediate objectives.

• Experienced Leader with a background in managing technical teams and driving performance.
• Technical Expertise in network administration monitoring tools and troubleshooting complex systems.
• Strong Communicator who can work effectively across departments and build collaborative relationships.
• Decision-Maker comfortable working within established policies while adapting to dynamic business needs.
• Problem Solver with a proactive approach to restoring and improving service reliability.

• Bachelors degree in Information Technology or related field
• PLUS three (3) years prior relevant experience or equivalent combination of education and directly related experience.
• Demonstrated leadership skills.
• Requires knowledge of job area typically obtained through advanced education combined with experience.
• Has comprehensive knowledge and understanding of electrical systems electronic theory and circuit analysis and experience in telecommunications system architecture.

• Knowledge of service offerings; customer service principles; various computer software applications computer / networking hardware standard operating systems and any other computer-related technologies
• Skills in customer service; interpersonal written and oral communications; supervising and working collaboratively in teams and across organizations; synthesizing feedback and adjusting plans accordingly; building strong relationships inside and outside the organization; resolving incidents / problems efficiently and effectively.
• Ability to respond promptly to customer needs; takes a customer-centric approach to problem solving; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments; manages difficult or emotional customer situations; solves conflict; maintains confidentiality

1. Leads the day-to-day activities of a team in the delivery and maintenance of quality information and communication systems solutions to support Pinnacle West business processes that conform to I / S guidelines and architectures.

2. Leads the team in the resolution of technical issues by identifying recommending and implementing appropriate solutions

3. Ensure corrective actions are taken and failures and impairments are resolved in a timely effective and efficient manner

4. Enables network access to computing systems and oversee access permissions to include administrative rights to the network infrastructure according to capability.

5. Ensures timely installation of patching and upgrades of network systems are completed regularly

6. Supervises the teams use of a general-purpose monitoring system in the NOC

7. Assigns directs facilitates reviews and approves unit work activities to ensure effectiveness and productivity of the work unit.

8. Ensures schedule adherence and quality implementation of security solutions including firewall and intrusion detection systems according to defined MOPs.

9. Develops and retains a highly skilled technical team by implementing performance management program and ensuring staff has the technical and business skills to support the objectives of the organization.

This position may require access to and / or use of information subject to control under the Department of Energys Part 810 Regulations (10 CFR Part 810) the Export Administration Regulations (EAR) (15 CFR Parts 730 through 774) or the International Traffic in Arms Regulations (ITAR) (22 CFR Chapter I Subchapter M Part 120) (collectively U.S. Export Control Laws). Therefore some positions may require applicants to be a U.S. person which is defined as a U.S. Citizen a U.S. Lawful…