Field Engineer

INTRODUCTION and WHAT YOU WILL DO (Job Responsibilities)

Are you passionate about problem solving? Are you excited by solving real business challenges through innovation? Are you dedicated to collaborating with a cross functional team to provide a first-class customer experience?

If so, come join the Gasboy Field Engineer Team as we continue to experience explosive growth in our Gasboy Business Unit serving customers in the commercial and industrial fueling industry.

Reporting to the customer operations manager, the Gasboy Field Engineer will play a critical role in continuously improving the customer experience. As a key member of the service operations team, you will spend most of your time in the field, supporting end customers and authorized service contractors with new product adoption, project rollouts, training, data collection, testing and onsite service and troubleshooting.

• Support the on-site field service activities as the resident expert on Gasboy products to provide the ultimate consumer experience by diagnosing performance related issues, determining root cause, corrective actions, confirming resolution and regularly communicate with all stakeholders on status

• Make recommendations for the development of effective training resources and troubleshooting guides with the product support specialist team

• Provide recommendations to the market service manager to add or remove authorized service network providers to ensure best in class field service support for our customers

• Ensure authorized serviced technicians are properly trained according to department compliance, work, and customer security requirements

• Lead regular scheduled field training sessions with key service partners and distributors in a market for continuing education opportunities and knowledge transfer

• Communicate with stakeholders to convey drivers of operational impact of findings to ensure contact center consistency, process alignment, and process improvements

• Act as the communication liaison between internal stakeholders, customers and service contractors regarding on-site findings and resolution

• Support PSS/Engineering as requested for onsite testing, data collection, and trouble shooting

• Support ad hoc Service Operation’s needs (contract maintenance, projects, FMS, etc.) for site related challenges

• Utilize technical and analytical skills to support technical assistance center as expert on Gasboy product solutions

• Maintain compliance with safety standards according to Gilbarco Veeder-Root, Customer and Regulatory policies

• Preferred:
  Associates or bachelor’s degree in computer science or networking

• Preferred: 5 years or more of service in petroleum equipment with manufacturers certifications

• Preferred: A+ and Linux certified or have the ability to obtain the A+ and Linux certifications within 90 days

• Knowledge of Microsoft Windows, Excel, and Networking required

• Knowledge of Linux and SQL a plus

• Road Warrior- travel is 75% or more for this role to include overnight

• Extensive experience interfacing with end customers

• Experience in performing training to small and large groups

• Exceptional work ethic with excellent analytical/troubleshooting skills

• Ability to lift 30+ pounds, walk medium distances, and be on your feet for 2+ hours

• Basic Electrical and Hydraulic knowledge required. Advanced a plus

• Strong oral and written communication skills

This position will interface with the following:

• Supervisor, Technical Support

• Gasboy Service Manager

• Gasboy Product Support Specialists

• Gasboy Field Engineers

• Area Service Managers

• Authorized Service Contractors and Service Managers

• Commercial Account Managers

• Customer Service Agents

• Service and Field Engineers

• Distributor Partners

• End Users

• Authorized Service Contractors

• Installers

• Ability to multitask

• Customer centric

• Enjoys problem solving and trouble shooting

• Results driven

• Ability to remain calm in stressful situations

• Attention to detail

• Strong organization and prioritization skills

• Self-directed, motivated, and diligent (comfortable taking ownership)

• Problem solver

• Analytical

• Pragmatic

The base…