IT Desktop Support Technician

IT Desktop Support Technician – Sprouts Farmers Market

Location:

Phoenix, AZ. Support Office. Shift: 7am–4pm Monday–Friday.

The Desktop Support Technician I is responsible for in‑person support within the organization’s desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading Sprouts Farmers Market hardware and equipment to ensure optimal performance. This position works within the ITIL framework to communicate with Team Members and other function units within the Sprouts Farmers Market IT Department.

• Assist in the installation and configuration of appropriate hardware, systems, and applications for users; ensure new users are equipped with the appropriate technical devices and support.
• Install, support, and maintain PC applications in a Windows based Active Directory environment; software includes Operating Systems, MS Office, Remote Access Technologies, System Management tools and various business unit software titles.
• Maintain and provide technical support to Sprouts Farmers Market computer systems including software programs, hardware devices, operating systems, mobile devices, printers, and phone configurations.
• Ensure desktop computers, laptops, tablets, and mobile devices interconnect seamlessly with diverse systems.
• Ensure secure operation of all hardware devices and services using security and encryption tools, combined with extensive staff training and documentation.
• Provide second and third level support in performing analyses, testing, and updates of hardware systems; diagnose and solve recurring hardware and software faults to ensure the most efficient computer systems and devices for users.
• Write technical specifications for purchase of PCs, desktop hardware, and related products.
• Maintain proper documentation as required by leadership of Corporate IT to properly track the status of all service calls, to assist the helpdesk in providing prompt response to users, and report on the progress of duties related to project participation.
• Assist in developing long‑term strategies and capacity planning for meeting future desktop hardware needs.
• Remain up to date on emerging technologies and recommend changes as appropriate.
• Must be flexible and available to provide off‑hours support and coverage.

• Associate’s degree preferred or a combination of education and experience to be considered.
• Minimum 2 years’ experience troubleshooting network connectivity and Remote access/VPN related technologies, and laptop, desktop, and server hardware support.
• Minimum 2 years’ experience working with Microsoft Operating Systems and troubleshooting all versions of Microsoft Office.
• Minimum 1 year of experience working within a ticketing platform and experience with iOS and Android mobile operating systems.
• Ability to independently research issues with Microsoft products is required.
• Basic knowledge of Active Directory and Group Policy is required.
• Basic knowledge of network topology is required.
• Store Support environment experience is preferred.
• ITIL 2011 certification is preferred.
• Microsoft certifications preferred.
• CompTIA A+ and N+ experience preferred.
• Strong verbal and written communication skills, analytical and decision‑making skills, and ability to work on cross‑functional teams.

• Competitive pay
• Sick time plan that you can use to support you or your immediate families health
• Vacation accrual plan
• Opportunities for career growth
• 15% discount for you and one other family member in your household on all purchases made at Sprouts
• Flexible schedules
• Employee Assistance Program (EAP)
• 401(K) Retirement savings plan with a generous company match
• Company paid life insurance
• Contests and appreciation events throughout the year full of prizes, food and fun!

• Bonus based on company and/or individual performance
• Affordable benefit coverage, including medical, dental and vision
• Health Savings Account with company match
• Pre‑tax Flexible Spending Accounts for healthcare and dependent care
• Company paid short‑term disability coverage
• Paid parental leave for both mothers and fathers
• Paid holidays