Program Consultant - Consumer, Wealth, and Business Digital Banking

Program Consultant – Consumer, Wealth, and Business Digital Banking

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This is a remote role that may be hired in multiple markets within the United States.

The Program Consultant will sit within the Consumer, Wealth, and Business Digital Banking team under First Citizens Bank's Enterprise Digital organization. The Program Consultant is a servant leader and coach for their assigned portfolio. This role will facilitate designated cadences, help drive relentless improvement, capture & document portfolio process changes, monitor overall portfolio health and value delivery.

• Process Governance (20%) – Document and maintain how the portfolio operates and include any approved changes into the portfolio processes; facilitate and guide a Portfolio Leadership Cadence to capture ideas on proposed process changes; build & execute plans to incorporate any approved changes into the portfolio’s operational structure.
• Portfolio Reporting (20%) – Create reports to show the portfolio’s performance (e.g., Annual Portfolio Delivery, Quarterly PI Performance, Data Quality); ensure reports are included in necessary portfolio cadences and train team members in their use.
• Agile Portfolio Operations (40%) – Partner with all roles within the portfolio to ensure a consistent and smooth flow of work; coordinate with the Release Train Engineer on PI Planning preparations & event execution; engage Product Management to ensure epic readiness, stable flow, adherence to standards; align with EPO Project Manager on required information; use empirical data to drive improvements.
• Tools & Support (20%) – Primary portfolio support for Jira & Confluence; ensure all tools match agreed processes; train all roles; build new capabilities within the toolset where applicable.

Bachelor's Degree and 4 years of experience in Business Analysis, Process Improvement, Project Management OR High School Diploma or GED and 8 years of experience in Business Analysis, Process Improvement, Project Management.

Required area of experience:
Agile/Scrum Development + Methodologies, Jira, Confluence.

Preferred area of experience:
Technology and Banking, Scrum Master.

Preferred area of study:
Information Technology, Finance, Computer Science or similar degree.

• License, Certification, Registration – Certified Scrum Master (CSM) or equivalent.
• Experience with SAFe, Agile, Scrum, and/or Kanban methodologies; quarterly planning setup, facilitation & execution.
• Strong Jira & Confluence experience, including building JQL filters, rich filter dashboards, Jira Advanced Roadmaps, automation and workflow schemes; passion for driving value to customers; servant leader, leading by example and by actions.

This job posting is expected to remain active for 45 days from the initial posting date listed above. If it is necessary to extend this deadline, the posting will remain active as appropriate. Job postings may come down early due to business need or a high volume of applicants.

The base pay for this position is generally between $88,650 and $118,200. Actual starting base pay will be determined based on skills, experience, locations, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at

Not Applicable

Full-time

Finance and Sales

Banking and Financial Services