Information Technology Specialist

Court Name/Organization Arizona Bankruptcy Court

Overview of the Position The Information Technology Specialist ensures the reliable operation of technology systems and provides responsive technical support across divisional offices. This position supports judges, chambers, and clerk’s office staff through hands-on troubleshooting of computer systems, networks, A/V equipment, and software applications. The role involves direct customer interaction, problem solving, and a commitment to high-quality customer service. Occasional travel to divisional offices and after-hours support may be required.

The representative duties are intended to provide general examples of major duties and responsibilities that are performed by this position and do not reflect all duties assigned.

Help Desk Management and End-User Support

Responsible for daily customer-facing support, troubleshooting, and Help Desk administration for Judges and court staff, to include:

• Providing day-to-day IT support by monitoring the Help Desk queue and phone line
• Desktop/laptop, software, network, printer, OS, and mobile device troubleshooting
• Provide immediate assistance with A/V equipment and applications in courtrooms and conference rooms during hearings and events
• Manage configuration of Help Desk software
• Provide instruction, documentation, and training on computer and software systems use

Hardware, Software & Asset Lifecycle Management

Responsible for the entire lifecycle of computing equipment, from planning and purchasing, to deployment and replacement:

• Support the court’s workstation and mobile devices through their entire lifecycle
• Determine hardware/software upgrades and requirements
• Obtain quotes and coordinate with procurement team members to obtain new equipment and software
• Receive, manage, track, image, and configure hardware for deployment

Systems Administration & Implementation

Responsible for assisting with testing, configuration, and rollout of systems and new technologies:

• Actively engage in evaluation, testing, and implementation of new operating systems, software, and hardware
• Install or assist in the installation of new or revised releases of OS, software, and national systems

Training and Documentation

Responsible for providing instruction, documentation, and training on the use and support of systems:

• Maintain and routinely update IT documentation, including user guides, FAQs, and internal knowledge base articles to ensure consistent and accessible technical information
• Maintain awareness of judiciary-wide technology and security updates to inform local practices and procedures

IT Operations & Collaboration

• Assist the Courtroom Technology Specialist with the maintenance, testing, and setting up of A/V systems, as needed
• Perform additional technical and non-technical related duties, as assigned

Minimum Education and Experience

• Minimum of two years of specialized experience; or
• Minimum of two years of undergraduate study in Information Technology or a closely related field, plus one year of specialized experience; or
• Bachelor’s Degree from an accredited college or university in Information Technology or a closely related field.
• Ability to lift up to 50 lbs of computer equipment

Desired Qualifications and Experience

• Experience with both Microsoft and Mac OS systems.
• Experience with Microsoft Teams and Zoom videoconferencing.
• Microsoft Office Specialist, CompTIA A+ certifications.

• 11 Paid Holidays
• 13 Days of Annual Leave (4.0 hours accrued every pay period, with increased accrual after three years of federal service)
• 13 Days of Sick Leave (4.0 hours accrued every pay period)
• A variety of employer-subsidized health, dental, vision, and life insurance plans
• Required participation in the Federal Employees Retirement System (FERS) pension plan
• Optional participation in the Thrift Savings Plan (Traditional and Roth) with employer matching
• Flexible work schedules with the ability to participate in telework opportunities, depending on court/business needs
• Participation in the Public Service Loan Forgiveness Program
• Public transportation subsidies

The representative duties are…