Program Consultant - Consumer, Wealth, and Business Digital Banking

Program Consultant - Consumer, Wealth, and Business Digital Banking

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Overview

This is a remote role that may be hired in multiple markets within the United States. The Program Consultant will sit within the Consumer, Wealth, and Business Digital Banking team under First Citizens Bank’s Enterprise Digital organization. The Program Consultant is a servant leader and coach for their assigned portfolio. This role will facilitate designated cadences, help drive relentless improvement, capture & document portfolio process changes, monitor overall portfolio health and value delivery.

Responsibilities

Process Governance (20%)

• Document and maintain how the portfolio operates and include any approved changes into the portfolio processes.
• Facilitate and guide a Portfolio Leadership Cadence to capture ideas on proposed process changes.
• Build & Execute plans to incorporate any approved changes into the Portfolio's Operational structure.

Portfolio Reporting (20%)

• Create reports to show the portfolio's performance. This could include, but not be limited to, Annual Portfolio Delivery, Quarterly PI Performance, Data Quality or as otherwise designated.
• Ensure reports are included in any of the necessary Portfolio cadences along with training any team members in their use.

Agile Portfolio Operations (40%)

• Partner with all roles within the Portfolio to ensure a consistent and smooth flow of work from inception to delivery.
• Coordinate with the Release Train Engineer on PI Planning Preparations & Event execution.
• Engage Product Management team to ensure:
  • Epic Readiness prior to PI Planning Event
  • Flow of work through the process is stable
  • Adherence to documented standards is followed
  • Align with EPO Project Manager on any required information
• Use empirical data to drive portfolio improvements.

Tools & Support (20%)

• Primary Portfolio support for Jira & Confluence.
• Ensures all tools used by the Portfolio match the agreed upon processes.
• All applicable roles are properly trained in the use of the tools.
• Build new capabilities within the toolset where applicable.

Qualifications

Bachelor's Degree and 4 years of experience in Business Analysis, Process Improvement, Project Management OR High School Diploma or GED and 8 years of experience in Business Analysis, Process Improvement, Project Management.

Required Area of Experience

Agile/Scrum Development + Methodologies, Jira, Confluence

Preferred Area of Experience

Technology and Banking, Scrum Master

Preferred Area of Study

Information Technology, Finance, Computer Science or Similar Degree

Position Specific Skills

• License, Certification, Registration
  • Certified Scrum Master (CSM) or Equivalent
• Experience with
  • SAFe, Agile, Scrum, and/or Kanban methodologies
  • Quarterly Planning setup, facilitation & execution
• Strong Jira & Confluence experience, including:
  • Building JQL Filters
  • Rich Filter Dashboards
  • Jira Advanced Roadmaps
  • Automation and Workflow Schemes
• Passion for driving value to customers
• Servant Leader, leading by example, and by actions

Compensation

The base pay for this position is generally between $88,650 and $118,200. Actual starting base pay will be determined based on skills, experience, locations, and other non-discriminatory factors permitted by law. For some roles, total compensation may also include variable incentives, bonuses, benefits, and/or other awards as outlined in the offer of employment.

Benefits

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at the company website.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Finance and Sales

Industry

Software Development

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